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- Tasks: Manage international moves for corporate clients, ensuring a smooth relocation process.
- Company: Join a dynamic global moving team focused on exceptional customer service.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days remote.
- Why this job: Be the key contact for clients, making a real impact during their relocation journey.
- Qualifications: Experience in international moving or relocation is essential; strong IT skills required.
- Other info: Opportunity to develop problem-solving skills and build lasting client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
A new opportunity is available for an experienced International Moving Specialist to join our client's corporate global moving team.
The International Moves Specialist will manage the household goods moving process, partnering with corporate assignees throughout their international relocation process. You will be responsible for ensuring complete satisfaction during the move, delivering high levels of customer service.
Hybrid working, 3 days in office and 2 days remote.
Responsibilities:
- Managing the household goods moving process for corporate assignees
- Liaising with clients and assignees to arrange pre-move surveys
- Maintaining relationships with corporate clients, providing high levels of customer service at all times
- Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
- Acting as the primary point of contact for the assignee through the entire move process
- Communicate with shipping lines and airfreight partners to ensure that goods are shipped in line with expectations
- Tracking all relevant moving and shipping documentation and having an understanding of customs regulations
- Acting as the main point of contact for external vendors and other internal departments
- Produce international moves quotations by calculating volumes, quotes and exchange rates
- Ensure all household goods shipments are invoiced fully, on time and cover additional charges
- Responding to client queries and complaints, and identifying areas in need of improvement
- Using your knowledge to seek the best rates and services from suppliers
- Liaise with insurance brokers and clients should a claim be required
- Updating all systems and records as and when required
- Maximise profitability while maintaining service standards
Skills & Experience:
- Experience working within the international household goods moving and/or relocation sector is essential
- Strong knowledge of shipping, logistics and freight forwarding processes
- A positive and personable attitude with excellent problem-solving skills
- Excellent client and customer relationship skills with the ability to liaise confidently with corporate clients
- Strong IT and MS Office experience using Outlook, Word and Excel
International Moving Specialist employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Moving Specialist
✨Tip Number 1
Familiarise yourself with the logistics and shipping processes specific to international moves. Understanding customs regulations and documentation requirements will give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the relocation and moving industry. Attend relevant events or join online forums to connect with others who can provide insights and possibly refer you to job openings.
✨Tip Number 3
Demonstrate your customer service skills during interviews by sharing specific examples of how you've successfully managed client relationships in previous roles. This will highlight your suitability for the position.
✨Tip Number 4
Stay updated on industry trends and challenges in international moving. Being knowledgeable about current issues can help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace International Moving Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the international moving and relocation sector. Emphasise your knowledge of shipping, logistics, and customer service skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the responsibilities. Mention specific experiences where you successfully managed moving processes or provided exceptional customer service.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in previous roles. This is crucial for demonstrating your ability to handle challenges during the moving process.
Showcase IT Proficiency: Since strong IT skills are essential, mention your experience with MS Office and any other relevant software. Highlight how you've used these tools to improve efficiency in past roles.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the international moving and relocation sector. Be prepared to discuss logistics, shipping processes, and any relevant customs regulations. This will show that you are not only familiar with the role but also passionate about it.
✨Highlight Customer Service Skills
Since the role involves managing relationships with corporate clients and assignees, emphasise your customer service experience. Share specific examples of how you've handled client queries or complaints in the past, showcasing your problem-solving abilities and positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to manage a difficult move or resolve a conflict with a client. Practising these responses will help you articulate your thought process and decision-making skills during the interview.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent projects. Understanding their approach to international moves and customer service will allow you to tailor your answers and demonstrate that you are a good fit for their team.
