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For Companies At a Glance
- Tasks: Be the go-to person for guests, ensuring their stay is smooth and enjoyable.
- Company: Join a vibrant corporate housing team that values client care and communication.
- Benefits: Work remotely, enjoy a competitive salary, and develop your professional skills.
- Why this job: Make a real difference in guest experiences while working from anywhere in the UK.
- Qualifications: Experience in guest services and strong communication skills are a must.
- Other info: Fast-paced environment with opportunities for personal and career growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Step into the dynamic world of corporate housing as a Guest Services Coordinator working remotely from anywhere in the United Kingdom. This full-time home-based role is perfect for someone with a passion for client care, strong communication skills, and a “customer-first” mindset. Join a fast-paced and engaging environment where creating exceptional guest experiences is the top priority.
What You’ll Be Doing:
- Serve as the primary point of contact for guests throughout their stay in temporary housing.
- Resolve guest-reported maintenance and service issues promptly and professionally.
- Execute client extension requests efficiently and accurately.
- Maintain an outstanding customer-centric and perfectionist approach in daily tasks.
- Collaborate with the team to produce and deliver monthly guest services reports.
- Identify opportunities to improve internal processes and lead their implementation.
- Manage and dispatch move-out instructions and extension notices as required.
- Keep the portal updated with current in-house guest issues.
- Participate in out-of-hours emergency phone support for urgent situations.
- Communicate clearly, kindly, and professionally via phone and email.
- Contribute to a positive team environment while maintaining strong organisational skills.
What We’re Looking For:
- Previous experience in guest services, moving, or relocation is highly preferred.
- Demonstrated ability to remain calm under pressure in a high-paced environment.
- Excellent verbal and written communication skills in English.
- Strong computer literacy, especially in MS Word and Excel.
- Professional demeanour with a passion for delivering exceptional service.
- Highly organised and self-motivated with the ability to work remotely.
Guest Services Coordinator - Corporate Housing employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Coordinator - Corporate Housing
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate housing industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest services. Think about how you would handle tricky situations or resolve guest issues. We want you to shine and show off that customer-first mindset!
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or improved processes in previous roles. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Guest Services Coordinator - Corporate Housing
Some tips for your application 🫡
Show Your Passion for Client Care: When writing your application, let your enthusiasm for client care shine through. Share specific examples of how you've gone above and beyond to create exceptional experiences for guests in the past.
Highlight Your Communication Skills: Since communication is key in this role, make sure to showcase your verbal and written skills. Use clear and professional language in your application, and consider including a brief example of a time you resolved an issue through effective communication.
Demonstrate Your Organisational Skills: As a Guest Services Coordinator, being organised is crucial. In your application, mention any tools or methods you use to stay organised, especially when managing multiple tasks or guest requests at once.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Services Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like resolving guest issues and managing client requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to showcase these skills during the interview. Practice answering common questions clearly and concisely, and consider sharing examples of how you've effectively communicated with clients in previous roles.
✨Demonstrate Your Customer-First Mindset
Think of specific instances where you went above and beyond for a customer. Be ready to discuss how you prioritised their needs and resolved any issues they faced. This will highlight your commitment to exceptional service, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle various situations, such as a guest reporting a maintenance issue or needing an urgent extension. Prepare by thinking through your problem-solving process and how you would maintain professionalism under pressure. This will show that you're ready for the fast-paced environment.
