European Removals Manager

Our client, a leading removals company, is seeking a driven European Removals Manager to join their team on a hybrid working basis. You will manage and grow their European removals and relocation services, driving business development across private, trade, and corporate clients to deliver efficient, high-quality international removals.

Key Responsibilities:

• Develop and close new business opportunities for private and trade removals across Europe.
• Design and implement operational routes and schedules for European removals to maximise vehicle utilisation and back-loads.
• Reach out to prospective removals clients and global trade partners via email and phone to promote their European moving services.
• Generate and follow up on quotations, negotiate terms, and close deals to secure new removals clients or global relocation contracts.
• Maintain strong relationships with existing trade partners and customers; respond promptly to enquiries and coordinate removals requirements.
• Schedule pre-move surveys, liaise with clients and partners to understand move requirements and removals customs needs.
• Provide accurate pricing and manage costings, including third-party supplier rates, to ensure margin protection.
• Work with operations teams to allocate resources, confirm schedules, brief crew, and ensure all documentation and removals plans are in place.
• Monitor removals progress, address any issues or service failures, liaise with clients or partners to resolve problems, including post-move follow-up, insurance claims or complaints.
• Ensure compliance with removals industry standards and quality systems, and that all data and customer information is handled confidentially.
• Provide cover and support for colleagues when required, and participate in ad-hoc projects or tasks as directed by management.
• Promote a collaborative and supportive team culture, contributing to professional development, quality improvement and operational excellence.

Key Skills & Experience:

• Prior experience working in the removals or international relocation industry (private, corporate or trade relocations).
• Proven track record in sales or business development within removals, relocation, or logistics services.
• Strong knowledge of European removal routes, customs processes, and cross-border logistics requirements.
• Excellent communication skills (phone and email), with the ability to build and maintain partner and customer relationships across cultures.
• Strong organisational and planning skills, with an eye for operational detail, resource allocation and efficient scheduling.
• Ability to negotiate competitive supplier rates and manage costings to protect margin, while maintaining service standards.