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For Companies At a Glance
- Tasks: Support clients with relocation services and maintain high customer service levels.
- Company: Join a leading provider in the relocation industry, making moves easier for people.
- Benefits: Enjoy remote work flexibility and receive training and support from a dedicated team.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Fluent in German and English, with 2+ years in customer service; experience abroad is a plus.
- Other info: Training provided; perfect for those passionate about helping others relocate.
The predicted salary is between 28800 - 43200 £ per year.
We have a new remote position available for a Fluent German Customer Service Specialist to join a leading relocation service provider.
Responsibilities:
- Maintain high customer service levels in line with company KPIs
- Build effective relationships with clients and assist the team in service delivery
- Preparation of documentation for assignees
- Responsible for data integrity for assignee records
- Filing and uploading relevant assignment documentation to the system
- Assist with regular and miscellaneous reporting
- Serve as the coordinator and owner of the relocation process for assignees
- Administration of mobility policy & logistical support
- Provide support to the team in ad-hoc duties
- Training and support will be provided
Key requirements:
- 2+ years’ experience in a customer service / coordination position
- Excellent customer service, organisation and multi-tasking skills
- Experience in the Relocation, Global Mobility or related industry is preferred but is not essential
- Experience travelling and living abroad preferred
- Ability to work with own initiative as well as part of a team
- Excellent analytical skills and attention to detail and thrives in a fast-paced working environment
- Strong organisational skills, proactive approach
- Ability to prioritise workload and meet deadlines
- Enthusiastic, keen to learn and adaptable to new administrative processes
- Competent IT user of Microsoft Office, particularly Excel and Word
- Fluent English & German required
Customer Service Specialist - German Speaking employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - German Speaking
✨Tip Number 1
Familiarise yourself with the relocation and global mobility industry. Understanding the nuances of this field will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios and best practices. Being able to articulate how you've handled challenging situations in the past can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the relocation sector. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential interview questions by practising your responses in both English and German. This will help you feel more confident and showcase your language skills effectively during the interview process.
We think you need these skills to ace Customer Service Specialist - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise any roles where you've maintained high service levels or built effective client relationships, as these are key responsibilities for the position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in German and English, and provide examples of how your skills align with the job requirements, particularly in customer service and organisation.
Showcase Relevant Experience: If you have experience in the relocation or global mobility industry, be sure to highlight it. Even if you don't, focus on transferable skills from previous roles that demonstrate your ability to thrive in a fast-paced environment and manage multiple tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service or coordination roles, especially if they relate to relocation or global mobility. Use specific examples to illustrate how your experience aligns with the responsibilities of the position.
✨Demonstrate Organisational Skills
Given the emphasis on organisation and multi-tasking in the job description, prepare to discuss how you manage your workload. Share examples of how you've successfully prioritised tasks and met deadlines in a fast-paced environment.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the position. This shows your interest and helps you determine if the role is the right fit for you. Ask about team dynamics, training opportunities, and the company's approach to customer service.
