Credit Controller

We are seeking a proactive and detail-oriented Credit Controller to manage our receivables process, ensure timely payments, and maintain strong customer relationships.

This role plays a key part in ensuring healthy cash flow and supporting financial accuracy across the business.

This position offers hybrid working, requiring 2 days per week in the office

Key Responsibilities:

• Monitor and manage the collection of outstanding customer balances.
• Generate and review aged debtor reports regularly.
• Proactively contact customers to chase overdue payments and resolve outstanding queries.
• Maintain accurate records of communications and actions taken in the credit control system.
• Liaise with internal departments to investigate disputed invoices and resolve queries promptly.
• Allocate incoming payments against customer accounts and reconcile discrepancies.
• Provide customer statements, credit notes, and invoice copies as needed.
• Prepare weekly cash collection forecasts and highlight potential risks to the finance team.
• Assist with setting up new customer accounts and conducting credit checks.
• Recommend accounts for legal action where necessary and support enforcement processes.
• Support month-end closing activities related to accounts receivable.

Qualifications and Skills:

• Previous experience in a Credit Control or Accounts Receivable role (minimum 2 years preferred).
• Strong organisational and problem-solving skills.
• Excellent communication and negotiation skills, both verbal and written.
• High level of attention to detail and accuracy.
• Proficient in Microsoft Office, particularly Excel.
• Experience with accounting software (e.g., Sage, SAP, Dynamics, or similar).
• Ability to work under pressure and manage multiple priorities.

Desirable:

• Experience working with international clients and foreign currencies.
• Familiarity with ERP systems such as Microsoft Dynamics or Great Plains.
• Work experience within the HR, logistics, or relocation sector would be advantageous