Client Relocation Coordinator

We are seeking a proactive and customer-focused Client Relocation Coordinator to join our leading Relocation and Destination Services team. This hybrid role reports directly to the Relocation Manager and is responsible for delivering a seamless end-to-end relocation experience for assignees and their families.

Key Responsibilities

• Manage complete relocation and destination service processes for assignees.
• Maintain accurate case files and ensure all tasks are delivered within service level expectations.
• Build strong, supportive relationships with assignees, providing guidance throughout the relocation and settling-in period.
• Conduct detailed needs assessments to understand assignee housing requirements and budget.
• Source short-term accommodation options that meet client and assignee expectations.
• Coordinate and schedule property viewings with Home Search Consultants and Letting Agents.
• Prepare itineraries, accompany clients virtually or in person (if required), and ensure a positive viewing experience.
• Arrange inventories, check-ins, tenancy agreements, renewals, and departure arrangements.
• Coordinate school search programmes by liaising with education specialists.
• Support the setup of utilities, internet, and other essential services.
• Work closely with household goods moving providers and furniture rental suppliers to ensure smooth logistics.
• Administer and interpret client relocation policies, ensuring compliance and consistent service delivery.
• Maintain professional communication with clients, partners, and service providers.

Skills & Qualifications

• Minimum 1 year of experience in Relocation or Destination Services.
• Strong understanding of tenancy, lettings processes, and property market dynamics.
• Fluency in an additional European language is highly advantageous.
• Excellent communication and customer service skills, with the ability to build rapport quickly.
• Strong organisational skills with the ability to multitask and prioritise effectively.
• Positive, solutions-focused attitude and ability to adapt to dynamic situations.
• International experience (living, studying, or working abroad) is preferred.
• Good IT literacy and comfort using CRM or case-management systems.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Staffing and Recruiting