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- Tasks: Lead a team to deliver top-notch guest experiences in corporate housing.
- Company: Dynamic company focused on exceptional service and teamwork.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in guest satisfaction while leading a passionate team.
- Qualifications: Experience in guest services and strong leadership skills required.
- Other info: Fast-paced environment with a focus on collaboration and operational excellence.
The predicted salary is between 28800 - 48000 £ per year.
Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
- Lead and manage the Guest Services team, ensuring smooth daily operations.
- Drive a perfectionist, guest-first approach across all service functions.
- Analyse service trends and introduce strategies to enhance the guest experience.
- Oversee guest escalations from start to resolution with a proactive approach.
- Compile and deliver monthly guest services reports to management.
- Lead process improvement initiatives and foster team buy-in for new ideas.
- Monitor and update the portal with guest-reported issues.
- Ensure the internal portal accurately reflects all reservation details.
- Provide emergency support via the out-of-hours telephone line as required.
- Collaborate cross-functionally to ensure consistent service quality.
- Train and mentor team members to uphold service excellence standards.
- Maintain detailed records and documentation to support guest relations.
What We're Looking For:
- Experience in guest services within the relocation or moving industry is essential.
- Proven leadership skills with a professional, solution-oriented mindset.
- Strong written and spoken English communication skills.
- Proficiency in MS Word, Excel, and service management systems.
- Ability to remain calm under pressure and effectively manage multiple priorities.
- Organised, detail-focused, and driven by a passion for guest satisfaction.
Guest Services Manager, Corporate Housing (Remote) in London employer: Alchemy Global Talent Solutions Ltd.
Contact Detail:
Alchemy Global Talent Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager, Corporate Housing (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate housing industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest services and leadership. We suggest role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for guest satisfaction during interviews. Share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to a guest-first approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Guest Services Manager, Corporate Housing (Remote) in London
Some tips for your application 🫡
Show Your Passion for Guest Services: When writing your application, let your enthusiasm for guest services shine through. Share specific examples of how you've gone above and beyond to create exceptional experiences for guests in your previous roles.
Highlight Your Leadership Skills: As a Guest Services Manager, we want to see your leadership chops! Make sure to include instances where you've successfully led a team or implemented new strategies that improved service quality. This will show us you're the right fit for the role.
Be Detail-Oriented: Attention to detail is key in this role. Ensure your application is free from typos and clearly structured. Use bullet points to make your experience easy to read and highlight your relevant skills, especially in MS Word and Excel.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Alchemy Global Talent Solutions Ltd.
✨Know Your Guest Services Inside Out
Before the interview, make sure you’re well-versed in the guest services industry, especially within corporate housing. Brush up on common challenges and trends in the sector, and think about how your experience aligns with the role. This will help you demonstrate your expertise and passion for delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to training, mentoring, and fostering collaboration. Highlight any process improvements you've implemented that enhanced service quality or team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest escalations. Think of specific situations where you turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would communicate with guests and team members, especially in high-pressure situations. This will show that you can maintain professionalism while ensuring guest satisfaction.
