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- Tasks: Manage and grow client relationships in the vibrant hospitality sector.
- Company: Dynamic company focused on exceptional service and client satisfaction.
- Benefits: Competitive salary, career development, and opportunities to attend industry events.
- Why this job: Join a fast-paced environment where you can make a real impact on client success.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity to work with diverse clients and develop your professional network.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced and relationship-driven Account Manager to support and grow key client partnerships within the hospitality sector. This role will focus on delivering exceptional service, managing client accounts, and identifying opportunities to maximise value, retention, and revenue across assigned portfolios.
Responsibilities
- Manage and develop long-standing client relationships across hotels, restaurants, and hospitality groups.
- Serve as the primary point of contact for clients, ensuring operational excellence and service delivery.
- Understand client needs, commercial objectives, and market trends to provide proactive support and tailored solutions.
- Oversee the onboarding and ongoing management of new and existing accounts.
- Monitor performance metrics, client satisfaction, and contract compliance.
- Work closely with internal teams (operations, marketing, finance, product, and service teams) to ensure seamless delivery.
- Forecast account performance, prepare progress reports, and present insights to senior management.
- Identify opportunities for upselling, cross-selling, and expanding service offering across client portfolios.
- Resolve client queries effectively and in a timely manner, maintaining a high level of customer service.
- Attend industry events and client site visits where required.
Skills & Experience Required
- Proven experience as an Account Manager or Client Relationship Manager within the hospitality industry (hotel, F&B, catering, or service-led environment preferred).
- Strong communication and interpersonal skills with the ability to build rapport and trusted relationships.
- Commercial awareness and confidence in identifying business development opportunities.
- Excellent organisational skills and ability to manage multiple accounts simultaneously.
- Analytical mindset with experience working with KPIs and performance reporting.
- Self-motivated, proactive, and solutions-focused approach.
- Proficiency in MS Office and CRM systems.
Account Manager in London employer: Alchemy Global Talent Solutions Ltd.
Contact Detail:
Alchemy Global Talent Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. Building relationships can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Showcase your skills! When you get the chance, demonstrate your knowledge of client management and how you've successfully handled accounts in the past. Real-life examples can make you stand out.
✨Tip Number 3
Be proactive! If you see a potential client or opportunity, don’t wait for them to come to you. Reach out, introduce yourself, and show them how you can add value to their business.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience in the hospitality industry and how you can help us grow.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager in the hospitality sector. Highlight your experience with client relationships and any relevant achievements that showcase your ability to deliver exceptional service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hospitality industry and how your skills align with our needs. Be sure to mention specific examples of how you've managed client accounts successfully.
Showcase Your Communication Skills: As an Account Manager, strong communication is key. In your application, demonstrate your ability to build rapport and trust with clients. Use clear and concise language, and don’t shy away from showing a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Alchemy Global Talent Solutions Ltd.
✨Know Your Clients
Before the interview, research the company’s key clients in the hospitality sector. Understand their needs and challenges, and think about how you can add value to those relationships. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is crucial. Prepare examples of how you've successfully built rapport with clients in the past. Be ready to discuss specific situations where your communication skills led to positive outcomes, demonstrating your ability to manage client relationships effectively.
✨Demonstrate Commercial Awareness
Familiarise yourself with current trends in the hospitality industry. Be prepared to discuss how these trends could impact client accounts and what opportunities they might present for upselling or cross-selling. This shows that you’re not just focused on service delivery but also on driving business growth.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring performance metrics, come equipped with examples of how you've used KPIs in previous roles. Discuss how you’ve tracked account performance and made data-driven decisions to improve client satisfaction and retention. This will highlight your analytical mindset and organisational skills.
