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- Tasks: Manage serviced apartment requests and build strong client relationships from your home office.
- Company: Global Corporate Housing firm with a focus on superior guest experiences.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: 4+ years in B2B account management and excellent communication skills.
- Other info: Fast-paced environment with opportunities to work on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global Corporate Housing firm in the search for a Client Account Manager EMEA, based anywhere in the United Kingdom. In this fast-paced, full-time role, you'll work from your home office managing serviced apartment requests and client relationships while delivering superior guest experiences. Ideal for energetic professionals with strong B2B account management skills and a passion for customer service.
What You’ll Be Doing:
- Manage incoming client requests for serviced apartments, primarily in your region and globally as needed.
- Source and negotiate serviced apartment options, confirming availability, pricing, and amenities with suppliers.
- Prepare and deliver detailed client proposals tailored to their housing needs.
- Generate and distribute booking documents to internal operations and accounts teams.
- Conduct guest follow-ups via calls and emails to ensure satisfaction during stays.
- Participate in an on-call rotation to support after-hours maintenance emergencies.
- Assist with special projects as assigned to support the broader team.
- Respond to customer service calls or emails, ensuring timely resolution of reported issues.
- Build and maintain strong client relationships through consistent, clear communication.
- Use Microsoft Office tools to manage documentation, reports, and communication.
- Collaborate with internal departments to ensure smooth guest experiences.
- Track booking details and maintain accurate client records in internal systems.
What We’re Looking For:
- Minimum 4 years of B2B account management or client services experience, preferably in relocation, hospitality, or housing.
- Proven ability to work independently and stay disciplined in a remote environment.
- Excellent phone and communication skills with a professional, friendly demeanour.
- Strong organisational abilities and attention to detail.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Capable of thriving in a fast-paced environment and resolving issues quickly.
EMEA Corporate Housing, Client Account Manager employer: Alchemy Global Talent Solutions Ltd.
Contact Detail:
Alchemy Global Talent Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Corporate Housing, Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the corporate housing or hospitality sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your B2B account management skills can shine in their environment. We want you to stand out!
✨Tip Number 3
Showcase your customer service passion! During interviews, share specific examples of how you've gone above and beyond for clients. This will demonstrate your commitment to delivering superior guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace EMEA Corporate Housing, Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Account Manager role. Highlight your B2B account management experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about corporate housing and how your background makes you the perfect fit for this role. Keep it engaging and personal!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Alchemy Global Talent Solutions Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of corporate housing and serviced apartments. Research the company’s offerings and be ready to discuss how your experience aligns with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Client Account Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully managed client relationships in the past, highlighting your friendly demeanour and professionalism.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle challenges, especially in a fast-paced environment. Think of specific instances where you resolved issues for clients or improved processes. This will illustrate your ability to thrive under pressure and ensure guest satisfaction.
✨Familiarise Yourself with Microsoft Office
Since you'll be using tools like Word, Excel, and PowerPoint, brush up on your skills. Consider preparing a sample report or proposal to showcase your proficiency. This practical demonstration can set you apart from other candidates.
