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- Tasks: Join our team as an IT Engineer, providing on-site tech support and troubleshooting.
- Company: Alcema is a leading contractor focused on energy-efficient buildings and fire safety services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team making a real impact in various sectors across the UK.
- Qualifications: 3+ years in IT roles, with skills in troubleshooting, network management, and cybersecurity.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 30000 - 50000 £ per year.
Alcema are a Principal Contractor, serving the Public & Private Sectors creating New Energy Efficient Buildings, carrying out large scale Refurbishments / Fit-Outs and providing Fire Safety Services and Remediations in Education, Healthcare, Commercial and Leisure industries, as well as Public and Private Office & Residential Buildings.
Through continued growth we are seeking a skilled IT Engineer to join our vibrant team. You will provide on-site technical support, troubleshooting, and maintenance for a wide range of IT systems and equipment across London, South East and Midlands, although largely at our Head Office, Bourne End, Bucks. Working with the IT Manager you will play a pivotal role in resolving technical issues, implementing solutions and delivering exceptional service to our staff, ensuring their technology needs are met with professionalism and expertise.
KEY ACCOUNTABILITIES
- Pre site surveys (desktop) for connectivity, network coverage to ascertain equipment selection
- Pre installation site visit – liaising with project team to understand IT package requirements and optimised IT infrastructure layout specifications
- Procurement and preparation of equipment, in conjunction with external provider
- Confirmation of IT profiles (for onboarding set up) to external provider
- Testing of equipment and software applications (during set ups) Teams, Cloud Server etc.
- Preparation of RAMS for the on site installation
- Arranging agreed installation dates with construction project teams and taking all necessary equipment to site
- Supervising installation, including CAT 6 cabling, power cables & switches, set up of routers, starlink, aerials (internal / external), MFP’s, screens, PC’s, microphones, cameras etc.
- Construction site staff training on installed equipment with regular visits throughout duration of project to train new users / troubleshoot common themes
- Dismantle of IT equipment at end of construction projects, returning all equipment to HO, reviewing equipment for maintenance / upgrades etc.
- Working with External Consultant / Helpdesk
- Responding to incidents / requests that are escalated from the helpdesk
- Manage user change requests (new software, additional file access etc) within provided guidelines
- Liaise with internal teams on updates of helpdesk tickets
- Working proactively to seek to reduce the number of service requests through regular root cause analysis
- Logging calls to third suppliers (Datto Workplace, ViewPoint, Foxit, Sharp etc) and chase for resolutions where response agreements are breached
- With consultant Account Manager / Project Managers improve knowledge share across helpdesk to implement rollout updates as directed by IT Manager
- Assist with the maintenance of accurate asset management
- Provide optimal availability of IT equipment and resources to all staff
- Test and evaluate new technology and software
- Issue / install software ensuring licensing and version control arrangements are complied with
- Assist in administration of Active Directory, Microsoft 365 and deployment of applications such as InTune, (Soti) Mobi Control, Azure etc.
- Assist in the build, maintenance and deployment of PCs (with external consultant)
- Ensure effective security arrangements are in place such as patches, virus protection and security of physical devices, with external consultant
- Diagnose and resolve hardware and software faults and ensure that all components comply with configuration management procedures, logging all changes and actions
- Install/uninstall IT equipment and software and arrange for specialist transportation / storage where required (MFP’s)
- Ensure IT work areas including communications cabinets, server rooms, patch panels and storerooms are clean, tidy, safe and secure and maintain accurate records of cabling for patch management
- Maintain documentation and file structures (relating to role) and contribute to the development of best working practices
- Carry out administrative duties for the IT Manager, creating reports and spreadsheets as required
- Complete daily / weekly / monthly IT related tasks and processes as directed by the IT Manager
SKILLS, EXPERIENCE & QUALIFICATIONS (PRE-REQUISITE TO RECRUITMENT)
- 3 yrs+, fast paced environment with proven experience as an IT Service Engineer / IT Administrator or similar role
- Proficiency and analytical skills in troubleshooting and resolving hardware / software issues
- Experience in configuring and managing network devices, including routers, switches and firewalls and setting up and maintaining VPNs, LANs and WANs
- Experience with cloud services
- Understanding of cybersecurity principles and practices including threat detection and prevention
- Ability to monitor system performance and ensure system availability / reliability
- In-depth knowledge of IT related to a particular specialty
- Project Management skills to delegate tasks and monitor progress toward project completion
- CompTIA A+
- CompTIA N+
- Microsoft Certification
- Full clean UK driving licence
- Ability to work independently
- Enhanced DBS
Salary – dependent on experience. To join us in a dynamic work environment where your skills will be valued, and you will have the opportunity to develop, please email recruitment@alcema.co.uk with your CV, cover letter and any additional info that may support your application.
Alcema Limited is an equal opportunities company and is committed to equality of opportunity for all staff and applications from individuals. An applicant will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation. We also follow the principles of the Armed Forces Covenant and support the Armed Forces Community.
IT ENGINEER Alcema employer: Alcema
Contact Detail:
Alcema Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT ENGINEER Alcema
✨Tip Number 1
Familiarise yourself with Alcema's projects and values. Understanding their focus on energy-efficient buildings and fire safety services will help you align your skills and experiences with their mission during any discussions.
✨Tip Number 2
Brush up on your technical skills related to the specific IT systems and equipment mentioned in the job description. Being able to discuss your hands-on experience with routers, switches, and cloud services will demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former employees of Alcema on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving approach in detail. Given the role's emphasis on troubleshooting and resolving technical issues, showcasing your analytical skills and past experiences will set you apart from other candidates.
We think you need these skills to ace IT ENGINEER Alcema
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Service Engineer or Administrator. Focus on your troubleshooting skills, experience with network devices, and any certifications like CompTIA A+ or N+.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Alcema. Mention specific projects or experiences that demonstrate your ability to provide technical support and manage IT systems effectively.
Showcase Relevant Skills: Clearly outline your proficiency in cloud services, cybersecurity principles, and project management skills. Use examples from your past roles to illustrate how you've successfully implemented solutions or improved IT processes.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Engineer role.
How to prepare for a job interview at Alcema
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge, especially around troubleshooting hardware and software issues. Be prepared to discuss your experience with network devices, cloud services, and cybersecurity principles, as these are crucial for the role.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved technical issues in the past. Highlight your analytical skills and how you've approached troubleshooting in a fast-paced environment.
✨Understand the Company’s Projects
Familiarise yourself with Alcema's projects and their focus on energy-efficient buildings and IT infrastructure. This will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask the interviewers. This could be about their current IT challenges, team dynamics, or future projects. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
