Lead Field Care Supervisor

At Alcedo Care, we are looking for a Peripatetic Field Care Supervisor to work with our clients' services across the North of England and Wales. Our client is a multi‐award‐winning large care and support group that offers a range of specialist complex care and support services. Since starting in 2017, they have gained an enviable reputation as the support and care provider of choice for case managers, commissioners, and private individuals alike.

As a collective, the leadership team challenges itself to be the best in each of the service areas they provide and aims to deliver excellent care, support, and outcomes to the people of all ages who they support. Our client's success has been achieved by recruiting only the very best candidates who share our passion, core values, and objectives. Once employed, they focus on ensuring they retain their employees by ensuring they feel valued and, very importantly, have job satisfaction, training, continued professional development, internal promotion prospects, and a rewarding pay structure.

Role

The Lead Field Care Supervisor will report directly to the Group Head of Operational People Development. Key responsibilities include:

• Support, train, and develop Field Care Supervisors to deliver safe, person‐centred, and high‐quality care in line with company and CQC standards.
• Work collaboratively with branch management teams to recruit and onboard new Field Care Supervisors.
• Conduct regular branch visits to assess quality, provide feedback, and support the implementation of improvement plans.
• Promote a culture of learning, accountability, and continuous improvement across the organisation.
• Represent Alcedo Care as an ambassador for professional excellence, care quality, and operational consistency.

Key Responsibilities

• Provide leadership and professional guidance to Field Care Supervisors across our client's network.
• Support the induction, shadowing, and competency development of new Field Care Supervisors.
• Mentor and coach existing Field Care Supervisors to enhance leadership and management capabilities.
• Support with the on‐call out of hours service on a rotational basis as agreed with your manager.
• Act as a point of escalation for operational queries and complex care or compliance issues.
• Work in partnership with branch teams and the recruitment department to attract, select, and appoint new Field Care Supervisors.
• Deliver structured training and induction programmes to embed Alcedo Care's standards, policies, and values.
• Evaluate the effectiveness of training and provide ongoing support to ensure high standards are maintained.
• Promote continuous learning and professional development opportunities across the supervisory team.
• Conduct cross‐branch audits, observations, and quality checks to monitor performance and compliance.
• Identify areas for improvement, create action plans, and monitor outcomes to ensure sustainable change.
• Ensure all care plans, risk assessments, and documentation are accurate, person‐centred, and compliant with CQC standards.
• Support branches during internal or external inspections, ensuring robust evidence of good practice is available.
• Provide practical support and guidance to Field Care Supervisors in managing day‐to‐day operational challenges.
• Facilitate effective communication between care teams, clients, and management.
• Support branches to implement new initiatives or policies as directed by the Group Head of Operational People Development.
• Step in to provide supervisory or care support where necessary to maintain service continuity.
• Build strong working relationships with Registered Managers, Branch Managers, and other members of the Management Team.
• Promote collaboration and consistency in supervisory practices across all branches.
• Represent professionally in internal and external meetings, training events, and forums.
• Model our client's values and behaviours in all aspects of work.
• Inspire others through professionalism, compassion, and a commitment to excellence.
• Maintain personal knowledge and skills through training and continuous professional development.
• Adhere to all company policies, procedures, and compliance requirements.
• Demonstrate flexibility, adaptability, and willingness to travel as required.

What You Need For This Role

• Level 3 (or above) qualification in Health and Social Care Leadership or equivalent.
• Proven experience as a Field Care Supervisor or in a similar role within the Health and Social Care sector.
• Demonstrable experience in mentoring, coaching, or training others.
• Strong understanding of person‐centred care planning and CQC compliance standards.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and organisational skills.
• Confident in using electronic care planning systems (e.g. One Touch) and Microsoft Office Suite.
• Ability to work autonomously and manage multiple priorities.
• Understanding of recruitment, induction, and performance management processes.
• Full UK driving licence and access to own vehicle.

Benefits

• Competitive salary
• Car allowance
• Pension scheme
• Private medical cover

If you would like to find out more about this great opportunity for the Peripatetic Lead Field Care Supervisor role, please call Holly at Beluga Rox on 01244 562-000 or email holly@belugarox.co.uk.