Customer Liaison Officer

Customer Liaison Officer – Worcester – Salary £30,000-£33,000pa Are you passionate about delivering exceptional customer service and building long-lasting relationships? Our client is seeking as a Customer Liaison Officer to join their team. The Role The successful Customer Liaison Officer will play a crucial role in ensuring smooth communication, resolving customer queries and will work closely with both customers and internal teams to provide a seamless customer experience. The Customer Liaison Officer will be supporting the business operations and contributing to the continuous improvement of the company products and services. Key Responsibilities Customer Service: * Respond to customer enquiries via phone, email, and live chat, ensuring timely and accurate responses. * Take personal ownership of customer queries, providing updates and resolutions that exceed expectations. * Facilitate communication between customers and operational teams, ensuring efficient work order execution. * Provide essential documentation such as operation and maintenance manuals, certificates, and warranties at the point of installation. * Handle complaints with care, identifying problems and coordinating corrective actions to maintain trust and satisfaction. * Monitor customer service performance, analyse feedback, and identify trends to improve service quality. * Educate customers on products and services, offering tailored recommendations to enhance their experience. Sales Support: * Upsell additional and complementary products and services, including maintenance contracts. * Build strong working relationships with existing clients to ensure exceptional service and identify new sales opportunities. Front Desk Support: * Act as the first point of contact for customers, visitors, and third parties. * Manage building security, including signing in visitors and notifying relevant personnel of their arrival. * Coordinate with the 24/7 telephone service provider to ensure seamless communication. Requirements: We’re looking for a customer-focused professional with: * Strong communication skills, both verbal and written. * A proactive and problem-solving mindset. * Exceptional organisational skills and attention to detail. * The ability to build and maintain positive relationships with customers. * Experience in customer service or a related field. What’s on offer * A supportive and collaborative working environment. * Competitive salary and benefits package. * Opportunities for professional development and growth. * The chance to make a meaningful impact in a dynamic and customer-centric role. Apply Today! If you’re ready to join a team where customer satisfaction is the top priority and you can make a real difference, we’d love to hear from you! Apply now and take the first step toward an exciting new career as a Customer Liaison Officer. Candidates must be eligible to live and work in the UK. Alcea Consultancy are acting as an employment business/agency in relation to this