At a Glance
- Tasks: Support customers with repairs and maintenance queries while managing data and reports.
- Company: Join Albyn Housing Society, dedicated to providing affordable homes in the Highlands.
- Benefits: Enjoy enhanced leave, training opportunities, sick pay, and a supportive work environment.
- Other info: Flexible working hours and a chance to shape property services for tenants.
- Why this job: Make a real impact in social housing while working in a caring and professional culture.
- Qualifications: Strong computer skills, customer service experience, and resilience in challenging situations required.
The predicted salary is between 26102 - 29516 £ per year.
Contract Terms: 35 hours per week (full time), Permanent
Salary: £26,102- £29,516, Grade H4 - H1
Location: Invergordon
Closing Date: Monday, 30th June 2025 at noon
Interview Date: Week commencing 7th July 2025
About the Role
We are looking for a dedicated Repairs and Maintenance Administrator to provide high levels of administrative support to our customers and Repairs and Maintenance function. You will provide front-line information and administration to our customers, in line with our organisational values, aims and objectives.
We are looking for a caring, adaptable, professional and detail-oriented individual who is meticulous in their work, has a high standard of computer literacy.
We’re looking for someone with:
- A high standard of computer literacy, particularly in Microsoft Word, Excel, and Outlook.
- An interest in social housing issues, with experience in front-line customer service, including handling telephone enquiries.
- The ability to accurately input and manage data in information systems and generate reports when required.
- Experience handling challenging situations with resilience, flexibility, and confidence.
- The ability to model positive behaviour and ensure that customers and colleagues feel valued and supported.
About Albyn Housing Society
Albyn Housing Society is a passionate organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values— Being Caring, Being Professional, and Being Adaptable —are at the heart of everything we do. As a Housing Officer, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
What we are Offering:
We value our employees and offer many benefits including but not limited to:
- Enhanced annual leave entitlement
- Development and training opportunities
- Day one sick pay
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
Want to know more and apply?
Do you see yourself in this role? We welcome you to apply by submitting a completed application form OR CV along with a cover letter to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.
For further information, please contact George Bradley on 07712 140870.
Repairs and Maintenance Administrator in Invergordon employer: Albyn Housing Society
Albyn Housing Society is an exceptional employer, dedicated to fostering a supportive and innovative work environment in the beautiful Highlands. With a strong focus on employee development, hybrid working options, and a commitment to work-life balance, we empower our team to thrive while delivering high-quality services to our community. Join us as a Performance & Assurance Manager and be part of a culture that values care, professionalism, and adaptability, ensuring your contributions lead to meaningful organisational impact.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Maintenance Administrator in Invergordon
✨Tip Number 1
Familiarise yourself with the values and mission of Albyn Housing Society. Understanding their commitment to providing high-quality, affordable homes will help you align your responses during the interview with their organisational goals.
✨Tip Number 2
Prepare examples from your past experiences that showcase your customer service skills, especially in handling challenging situations. This will demonstrate your resilience and adaptability, which are key traits they are looking for.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel and Word. Being able to discuss how you've used these tools effectively in previous roles can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Research common social housing issues and be prepared to discuss them. Showing that you have a genuine interest in the sector will reflect positively on your application and demonstrate your commitment to the role.
We think you need these skills to ace Repairs and Maintenance Administrator in Invergordon
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements for the Repairs and Maintenance Administrator position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for social housing issues and your customer service experience. Use specific examples to demonstrate your adaptability, professionalism, and attention to detail.
Highlight Relevant Skills:In your CV, emphasise your computer literacy, particularly in Microsoft Word, Excel, and Outlook. Mention any experience you have with data management and report generation, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Albyn Housing Society
✨Showcase Your Computer Skills
Since the role requires a high standard of computer literacy, particularly in Microsoft Word, Excel, and Outlook, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them.
✨Demonstrate Customer Service Experience
Highlight your front-line customer service experience, especially how you've handled telephone enquiries. Share examples of challenging situations you've navigated successfully to show your resilience and adaptability.
✨Align with Organisational Values
Familiarise yourself with Albyn Housing Society's values: Being Caring, Being Professional, and Being Adaptable. Prepare to discuss how you embody these values in your work and interactions with customers and colleagues.
✨Prepare for Data Management Questions
As the role involves managing data and generating reports, be ready to talk about your experience with data input and management systems. Consider discussing any relevant projects where you ensured accuracy and efficiency.
