At a Glance
- Tasks: Support tenants with rent accounts and provide excellent customer service.
- Company: Albyn Housing Society, dedicated to affordable housing in the Highlands.
- Benefits: Enhanced leave, training opportunities, sick pay, and a pension scheme.
- Other info: Hybrid working model with a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service, strong numerical skills, and good communication.
The predicted salary is between 32320 - 35918 £ per year.
Contract Terms: 35 hours per week (full time), temporary until approx. May 2027
Salary: £32,320 - £35,918, Grade G4 - G1
Location: Inverness or Invergordon with hybrid working (minimum 3 days per week to be office based)
Closing Date: Wednesday, 10th June 2026
Interview Date: Monday, 22nd June 2026
About the Role
Albyn Housing Society is looking for an enthusiastic, dedicated and customer‑focused Housing Assistant to support the delivery of an effective Income Management service. You will play a key role in providing high‑quality frontline customer support, helping tenants understand their rent accounts, access appropriate payment options, and sustain their tenancies. You will also support Housing Officers by administering income‑related processes and maintaining accurate financial and tenancy records. Your role will involve verifying Universal Credit claims, administering Managed Payments to Landlord, processing relevant third‑party deductions, and managing rent account activity including payments, adjustments, and straightforward repayment arrangements.
As a Housing Assistant (Income), you will:
- Deliver excellent customer service across all income‑related activities
- Accept, process and record rent and other payments accurately
- Support the administration of rent accounts, including direct debits, rent cards and payment arrangements
- Verify Universal Credit claims and administer Managed Payments to Landlord ensuring accurate account records
- Assist with the management of lower‑level rent arrears cases, including customer contact and agreeing straightforward repayment arrangements
- Prepare and issue accurate documentation such as legal notices and correspondence
- Provide customers with advice on rent balances, payment options and welfare benefits
- Maintain accurate records on housing systems and contribute to performance reporting
- Respond to customer enquiries and complaints in line with SPSO requirements
- Work collaboratively with Housing Officers and wider teams to support tenancy sustainment
What we are looking for:
- Experience of working in an administrative or customer‑focused environment
- Strong numerical skills and confidence handling financial information
- Excellent communication and interpersonal skills, with the ability to adapt your approach
- Good organisational skills and the ability to manage competing priorities and meet deadlines
- Ability to work both independently and as part of a team
- Resilience and confidence in dealing with customers in challenging circumstances
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
- High level of accuracy and attention to detail
About Albyn Housing Society
Albyn Housing Society is a passionate organisation with a commitment to providing high‑quality, affordable homes across the Highlands. We are proud of our customer‑first approach and are always looking for innovative ways to deliver value for money. Our values— Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
What we are Offering:
We value our employees and offer many benefits including but not limited to:
- Enhanced annual leave entitlement
- Development and training opportunities
- Day one sick pay
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
Want to know more and apply?
Do you see yourself in this role? We welcome you to apply by submitting a completed application form OR CV along with a supporting statement to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description. Please note that CVs without a supporting statement may not be considered. For further information, please contact Julie Rigby on 0300 323 0990.
Housing Assistant (temporary) in Invergordon employer: Albyn Housing Society
Albyn Housing Society is an exceptional employer dedicated to fostering a supportive and inclusive work environment in the heart of the Highlands. With a strong commitment to employee development, we offer enhanced annual leave, training opportunities, and a comprehensive benefits package, including day one sick pay and a company pension scheme. Join us as a Housing Assistant and be part of a team that values caring, professionalism, and adaptability while making a meaningful impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant (temporary) in Invergordon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Albyn Housing Society. Understand their values and mission, and think about how your skills align with their customer-first approach. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and financial management. Think of examples from your past experiences that showcase your skills in these areas. We want you to feel confident and ready to impress!
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the professionalism of Albyn Housing Society.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Assistant (temporary) in Invergordon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and supporting statement to highlight how your skills and experience match the job description. We want to see how you can bring your unique flair to the Housing Assistant role!
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer support, don’t forget to include examples of your previous customer service experiences. We love seeing how you’ve made a difference for others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive your details directly and can process your application smoothly!
How to prepare for a job interview at Albyn Housing Society
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant inside out. Familiarise yourself with income management processes, Universal Credit claims, and how to handle rent accounts. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer support, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you’ve handled challenging situations and what strategies you used to resolve them.
✨Brush Up on Your Numerical Skills
Given that the job involves handling financial information, it’s crucial to demonstrate your numerical skills during the interview. You might be asked to solve a simple calculation or explain how you would manage a rent account. Practise basic maths and be prepared to discuss your experience with financial records.
✨Be Ready to Discuss Teamwork
This role requires collaboration with Housing Officers and other teams. Think of instances where you’ve worked effectively as part of a team. Highlight your ability to adapt and communicate well with others, as this will show you can contribute positively to the organisation's values.
