At a Glance
- Tasks: Deliver top-notch customer service and support housing officers in tenancy sustainment.
- Company: Join Albyn Housing Society, dedicated to providing affordable homes in the Highlands.
- Benefits: Enjoy enhanced leave, training opportunities, sick pay, and a company pension scheme.
- Other info: Hybrid working with a supportive team and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while shaping the future of property services.
- Qualifications: Strong communication skills, resilience, and experience in customer-focused administration.
The predicted salary is between 32320 - 35918 € per year.
Contract Terms: 35 hours per week (full time), permanent
Salary: £32,320 - £35,918, Grade G4 - G1
Location: Inverness with hybrid working (weekly attendance to the office will be required)
Closing Date: Monday, 25th May 2026 at noon
Interview Date: Week commencing 8th June 2026
About the Role:
Albyn Housing Society is looking for a dedicated and knowledgeable Housing Assistant to join our team. As a Housing Assistant, you will be expected to deliver a high level of frontline customer services in all aspects of our day-to-day operation to ensure organisational aims, objectives and performance standards are met or exceeded in accordance with legislation, policy and procedures. You will support Housing Officers in delivery of tenancy sustainment services to customers with a wide range of matters that impact on their ability to sustain their tenancy, such as benefits, energy, adaptations, mental health, substance misuse and isolation. You will be required to operate in a function-based specialism but have excellent general all-round housing management capabilities.
We are looking for professional, calm and confident individuals who exemplify the behaviours and values of Albyn Housing Group.
We’re looking for someone with:
- The ability to plan, prioritise and manage your time, workload and competing demands to exceed targets and meet deadlines.
- Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
- Experience of working in administration in a customer focused environment.
- Excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience.
- Good ICT and data input skills within bespoke and Microsoft 365 packages.
About Albyn Housing Society:
Albyn Housing Society is a passionate organisation with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.
What we are Offering:
We value our employees and offer many benefits including but not limited to:
- Enhanced annual leave entitlement
- Development and training opportunities
- Day one sick pay
- Company pension scheme
- Access to an employee assistance program available 24/7
- Family friendly policies
Want to know more and apply?
Do you see yourself in this role? We welcome you to apply by submitting a completed application form or CV along with a supporting statement to recruitment@albynhousing.org.uk, demonstrating your skills, experience and knowledge, which are relevant to the Person Specification and Job Description. Please note that CVs without a supporting statement may not be considered. For further information, please contact Virginia MacLean on 07712 140872.
Housing Assistant employer: Albyn Housing Society
Albyn Housing Society is an exceptional employer dedicated to fostering a supportive and inclusive work environment in Inverness. With a strong commitment to employee development, we offer enhanced annual leave, comprehensive training opportunities, and a family-friendly culture that prioritises work-life balance. Join us to make a meaningful impact in the community while enjoying the benefits of a company that truly values its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Get to know the company! Research Albyn Housing Society and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Assistant, you'll need to interact with various people. Role-play common scenarios or questions you might face in the interview to boost your confidence and ensure you can adapt your communication style.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've dealt with challenging situations. Be ready to discuss how you managed those situations with resilience and flexibility, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Albyn Housing Society.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and supporting statement to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can bring value to our team at Albyn Housing Society!
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We’re looking for candidates who can adapt their communication style, so don’t hesitate to demonstrate this in your writing!
Highlight Relevant Experience:When detailing your previous roles, focus on experiences that relate directly to housing management or customer service. We love seeing how you've handled challenging situations and supported customers in the past!
Follow Application Instructions:Remember to submit your application through our website and include both your CV and a supporting statement. Applications without a supporting statement might not be considered, so make sure you follow this step carefully!
How to prepare for a job interview at Albyn Housing Society
✨Know Your Stuff
Make sure you understand the role of a Housing Assistant inside out. Familiarise yourself with the key responsibilities, such as tenancy sustainment and customer service. Research Albyn Housing Society’s values and how they align with your own to show you’re a great fit.
✨Showcase Your Skills
Prepare examples that highlight your experience in administration and customer-focused environments. Think about times you've dealt with challenging situations and how you managed them with resilience and professionalism. This will demonstrate your ability to handle the demands of the role.
✨Practice Your Communication
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Tailor your responses to reflect the needs of your audience, whether it’s discussing housing policies or addressing tenant concerns. This will help you stand out during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Prepare by thinking through potential challenges you might face as a Housing Assistant and how you would approach them. This shows you’re proactive and ready to tackle real-world issues.
