At a Glance
- Tasks: Support IT helpdesk activities and assist with cloud deployment in a dynamic office environment.
- Company: Join a diverse and inclusive tech company in London Victoria.
- Benefits: Competitive salary, wellness programme, weekly socials, and a supportive work culture.
- Other info: Opportunity to grow your skills in a collaborative and friendly atmosphere.
- Why this job: Gain hands-on experience in IT support while making a real impact on your team.
- Qualifications: Relevant qualifications or certifications and a passion for problem-solving.
The predicted salary is between 20000 - 25000 £ per year.
Job Summary
The IT Intern will work closely alongside the Systems Administrator to support employees in our London Victoria office and wider global IT Function with day-to-helpdesk activities.
- Onsite 5 days a week, London Victoria
- 3 Months
- Provisional start date: Sep/ Oct
Key Responsibilities
- Accountabilities
- Support cloud deployment activities
- Organise and maintain the IT workspace and storage areas
- Identify faulty machines to ensure they are securely wiped
- Prepare equipment for recycling and wipe decommissioned machines that remain operational
- Installing Microsoft windows onto laptops
- Help create and maintain an up-to-date inventory of all laptops
- Verify that IT equipment is properly allocated to the relevant users and that records remain up to date.
- Ensure desks are set up correctly, with equipment in place and cables managed neatly and safely.
- Inspect meeting rooms to confirm that equipment, desk arrangements and cable management meet expected office standards.
- Train towards providing IT helpdesk cover for the London office.
- Learn to be an initial point of contact for resolution of desktop/laptop related problems in a 280+ customer enterprise
- Learn to troubleshoot research, diagnose, document and resolve technical issues surrounding windows 11, MS Office applications, email, other special applications, internet connections and hardware/peripheral equipment
- Document, track, resolve and report on problem and work orders
- Assist with office duties; answering the office phone, bringing in guests and deliveries.
- Key Requirements
- Other Requirements
- Work 5 days a week onsite in our London office
- Relevant qualification degree or Comp TIA A+, Microsoft 365 Certified Fundamentals, or ITIL v4. o r equivalent
- Enjoys problem solving
- Exceptional customer service, patience, multitasking, and the ability to clearly explain fixes to non-technical users.
- Excellent written and verbal communication skills
- Interest in building a high level of knowledge regarding systems, technology, and communications
- 1 st Line experience (desirable but not essential)
- Personable and approachable demeanour and with strong interpersonal skills
Benefits & Perks
- Competitive salary
- Wellness program (massages, healthy snacks, flu jabs)
- Weekly office socials
At Albourne we believe a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected.
All reasonable facilities will be provided for applicants and staff with disabilities to enable them to perform their roles.
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IT Helpdesk Intern employer: Albourne Partners Limited
Albourne Partners Limited is an excellent employer for aspiring IT professionals, offering a hands-on internship experience in the vibrant London Victoria office. With a strong focus on employee growth, interns will gain valuable skills in cloud deployments and troubleshooting while working in a supportive and collaborative environment that encourages learning and development.
