At a Glance
- Tasks: Lead BMS service and installation projects while managing engineering teams across the Midlands.
- Company: Join a leading company in the Building Management Systems industry with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a strong emphasis on health and safety.
- Other info: Collaborate with diverse teams and drive operational excellence in a supportive culture.
- Why this job: Make a real impact by improving service delivery and customer satisfaction in a dynamic environment.
- Qualifications: Experience in BMS and strong leadership skills are essential for this role.
The predicted salary is between 42000 - 84000 € per year.
Scope of Role
Responsible for BMS service, maintenance, and installation project activities across the assigned region. Leadership and management of regional engineering teams and subcontract resources. Accountability for regional operational performance, customer satisfaction, and financial targets. Ownership of regional service contract delivery and operational performance. Support business growth through customer engagement and identification of new opportunities.
Reporting Structure
Reports to: Service Director / Operations Director
Direct Reports: BMS Service Engineers, Commissioning Engineers, Project Engineers, Service Coordinators / Administrators (where applicable). Works closely with Sales, Projects, Technical and Finance teams.
Key Responsibilities
- Operational Leadership
Lead and oversee regional service and installation operations within the BMS division. Ensure service, maintenance, and installation activities are delivered safely, efficiently, and to required quality standards. Develop and implement regional operational strategies aligned with company objectives. Drive improvements in service delivery efficiency, engineer utilisation, and project performance. Monitor operational performance including scheduling, resourcing, project delivery and engineer productivity. Lead regular labour planning meetings to ensure effective allocation of engineering resources across service and project activities. Utilise company reporting tools and internal systems to monitor contract performance, labour utilisation, operational KPIs and financial performance. Ensure compliance with company procedures, technical standards and relevant industry regulations. Identify opportunities to improve service delivery processes, operational efficiency and engineering performance across the region. Support the development and implementation of regional and company-wide operational improvement initiatives. - Team Leadership
Lead, manage and support service and installation engineers across the region. Provide technical leadership, mentoring and performance management to engineering teams. Conduct performance reviews and support ongoing professional development. Ensure engineers are appropriately trained, competent and equipped to perform their roles. Support workforce planning including recruitment, retention and development of engineering staff. Build and promote a high‑performing engineering culture focused on safety, quality and customer service. Lead regular departmental meetings to communicate operational updates, performance targets and business initiatives. Present regional operational updates and performance reports to senior management when required. - Customer Relationship Management
Develop and maintain strong relationships with customers, contractors and key stakeholders. Conduct regular customer visits to review service performance, address concerns and strengthen relationships. Act as a senior escalation point for key clients, complex service issues and contractual matters. Ensure high levels of service delivery and customer satisfaction across the region. Identify opportunities for system upgrades, modernisation and additional service work. Support the development of long‑term service agreements and strategic customer partnerships. - Project & Service Delivery
Oversee BMS installation projects from planning through to commissioning and final handover. Ensure service contracts are delivered in line with contractual obligations and agreed service level agreements (SLAs). Monitor project delivery performance including timelines, costs, quality and resource allocation. Support the resolution of complex technical issues and operational escalations. Ensure successful commissioning and client acceptance of completed projects. - Financial & Commercial Oversight
Take accountability for regional financial performance including revenue growth, margin control and cost management. Monitor regional performance against budgets, revenue targets and operational KPIs. Review project margins, labour utilisation and operational costs to maintain profitability. Prepare regular reports on regional operational and financial performance. Forecast regional workload, staffing requirements and revenue pipelines. Take responsibility for service and maintenance contracts including understanding contractual obligations, managing risk and acting as escalation point for clients and suppliers. Support the preparation of service contract renewals, upgrade proposals and small project quotations. Collaborate with sales teams on tenders, quotations and contract negotiations where required. Support regional growth by identifying new service opportunities, upgrade projects and system modernisation opportunities within the existing customer base. - Health, Safety & Compliance
Ensure full compliance with company Health & Safety policies and statutory regulations. Lead regional Health & Safety initiatives and promote a strong safety culture within engineering teams. Ensure risk assessments, method statements and safe working practices are implemented and followed. Monitor safety performance and ensure incidents are properly investigated and addressed. - Internal Collaboration
Work closely with Sales, Projects, Technical and Finance teams to support operational performance and customer delivery. Collaborate with other regional managers and senior leadership to ensure consistency of service delivery across the wider business. Support company-wide initiatives and operational improvement programmes.
Key Skills & Experience
Proven experience within the Building Management Systems (BMS) industry. Strong understanding of BMS service, commissioning, maintenance and installation processes. Experience managing field‑based engineering teams across multiple sites or regions. Strong leadership, organisational and problem‑solving skills. Ability to manage multiple projects and service contracts simultaneously. Strong commercial awareness and operational decision‑making ability. Excellent communication, stakeholder management and customer relationship skills. Experience working within a service delivery or operational leadership role within the building controls industry. Experience of working with major BMS platforms such as Trend, Tridium, Distech, Schneider, similar systems. Experience with Microsoft D365, AX and Power BI would be advantageous. Relevant engineering qualification (electrical, controls or building services preferred). Significant experience within the building controls / BMS sector. Health & Safety awareness qualification (IOSH / NEBOSH desirable).
Key Performance Indicators (KPIs)
Service delivery performance against contractual SLAs. Project delivery within agreed timeframes and budget margins. Regional revenue growth and profitability. Engineer productivity and utilisation levels. Customer satisfaction and client retention. Successful delivery and commissioning of BMS projects. Health & Safety performance and compliance metrics.
Regional Operations Manager - Midlands in Cambridge employer: Albireo Energy
As a Regional Operations Manager in the Midlands, you will join a dynamic and supportive work culture that prioritises employee development and operational excellence. Our commitment to fostering a high-performing engineering team is complemented by competitive benefits, opportunities for professional growth, and a focus on safety and customer satisfaction, making us an exceptional employer in the Building Management Systems sector.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager - Midlands in Cambridge
✨Tip Number 1
Network like a pro! Attend industry events, join relevant online forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their BMS projects and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate; you’re the one they’ve been looking for!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re a great fit for the Regional Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Regional Operations Manager - Midlands in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in BMS service, maintenance, and installation, and showcase your leadership skills. We want to see how you can drive operational performance and customer satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience managing engineering teams and how you've improved service delivery in the past. Let us know how you can support our business growth!
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us your achievements! Use numbers and examples to demonstrate how you've met financial targets or improved operational efficiency. We love seeing concrete results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your materials!
How to prepare for a job interview at Albireo Energy
✨Know Your BMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems (BMS) before the interview. Familiarise yourself with major platforms like Trend, Tridium, and Schneider. Being able to discuss specific projects or experiences related to these systems will show your expertise and passion for the field.
✨Showcase Your Leadership Skills
As a Regional Operations Manager, you'll be leading teams, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed engineering teams, resolved conflicts, or improved team performance. Highlighting your mentoring experience can also set you apart.
✨Prepare for Operational Challenges
Expect questions about operational performance and efficiency. Think of scenarios where you've improved service delivery or tackled complex technical issues. Be ready to discuss how you monitor KPIs and ensure compliance with health and safety regulations, as this is key in the role.
✨Engage with Customer Relationship Strategies
Customer satisfaction is vital, so prepare to talk about how you've built strong relationships with clients. Share specific examples of how you've addressed customer concerns or identified new service opportunities. This will demonstrate your commitment to customer engagement and business growth.
