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For Companies At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Join a brand-new restaurant on the stunning Isle of Wight.
- Benefits: Enjoy competitive pay, tips, staff meals, and discounts.
- Why this job: Be part of an exciting venture in a vibrant team atmosphere.
- Qualifications: Customer service experience preferred; friendly attitude essential.
- Other info: Flexible shifts available; perfect for those who love engaging with people.
Exciting New Restaurant, Isle of Wight
Are you friendly, welcoming, and passionate about creating memorable dining experiences? We are looking for a warm and professional Maitre D' to be the face of our brand-new restaurant on the picturesque Isle of Wight. This is a fantastic opportunity to be part of an exciting new venture in a dynamic and rewarding setting.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression.
- Manage all Food & Beverage (F&B) reservations, coordinating with guests and internal teams to optimise bookings and ensure seamless service.
- Handle walk-ins efficiently to minimise wait times and maximise guest satisfaction.
- Coordinate with the restaurant and bar teams to ensure smooth seating flow and service.
- Invite guests to their tables, providing menus and offering initial recommendations.
- Ensure menus are clean, up to date, and well-presented at all times.
- Maintain and look after all equipment belonging to the Host Team, ensuring it is clean, well-maintained, and in proper working order.
- Address guest enquiries and accommodate special requests to enhance their experience.
- Maintain cleanliness and organisation of the entrance, waiting area, and reservation system.
- Monitor guest satisfaction, assisting with problem resolution when needed.
- Assist with managing phone enquiries and online bookings.
- Uphold high standards of hospitality, professionalism, and service etiquette.
Requirements:
- Previous experience in a front-of-house or customer service role preferred.
- Experience managing reservations, ideally in a restaurant or hospitality setting.
- Exceptional communication and interpersonal skills.
- Ability to multitask and remain calm under pressure in a busy restaurant setting.
- A friendly, enthusiastic, and professional attitude.
- Familiarity with reservation systems and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
- Competitive hourly wage and tips.
- Opportunities for career growth and training.
- A vibrant and supportive team environment.
- Staff meals and discounts within the restaurant.
- The chance to be part of an exciting new dining experience in a stunning location.
If you love engaging with people and creating welcoming dining experiences, we'd love to hear from you! Join us in launching something special on the beautiful Isle of Wight!
Job Type: Full-time
Salary: £16.00 per hour
Additional pay: Performance bonus, Tips
Benefits: Company pension, Discounted or free food, Employee discount, On-site parking, Relocation assistance
Experience: Customer service: 3 years (required), Hospitality: 1 year (required), Maitre D': 1 year (preferred), Microsoft Office: 1 year (preferred)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Maitre D employer: Albion Freshwater Ltd
Contact Detail:
Albion Freshwater Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre D
✨Tip Number 1
Familiarise yourself with the Isle of Wight's dining scene. Knowing the local competition and popular dining trends can help you stand out during interviews, as it shows your passion for the area and the restaurant industry.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you refine your ability to greet guests warmly and handle enquiries effectively, which is crucial for a Maitre D'.
✨Tip Number 3
Network within the hospitality community on the Isle of Wight. Attend local events or join online groups to connect with other professionals, which could lead to valuable insights and recommendations for your application.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed reservations or resolved guest issues, as this will demonstrate your suitability for the role.
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles as a Maitre D' or similar positions, showcasing your skills in managing reservations and guest interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating memorable dining experiences. Mention specific examples of how you've successfully managed guest relations and handled reservations in the past.
Showcase Your Interpersonal Skills: In your application, highlight your exceptional communication and interpersonal skills. Provide examples of how you've maintained a friendly and professional attitude in busy environments, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a Maitre D'.
How to prepare for a job interview at Albion Freshwater Ltd
✨Show Your Warmth
As a Maitre D', your role is all about creating a welcoming atmosphere. Make sure to greet your interviewer with a friendly smile and a warm handshake. This sets the tone for the interview and showcases your ability to make guests feel at home.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage reservations and handle walk-ins. Share specific examples from your past experience that highlight your ability to multitask and keep things running smoothly, even during busy periods.
✨Communicate Effectively
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to answer questions about how you would handle guest enquiries and special requests, showcasing your interpersonal skills.
✨Know the Menu
Familiarise yourself with the types of cuisine and drinks that might be offered at the restaurant. Being able to discuss menu items and make recommendations will demonstrate your enthusiasm for the role and your commitment to providing excellent service.
