Food & Beverage Manager
Luxury Hotel with two AA rosette restaurant
Reports to: General Manager
Salary: £ 45,000 – £55,000 depending on experience + TRONC + Bonus
Job Summary
We are seeking an experienced, professional, and highly motivated Food & Beverage Manager to lead the daily operations of our busy restaurant within a newly positioned luxury hotel; the Albion Hotel in Freshwater Bay. The successful candidate will be responsible for delivering exceptional guest experiences, maintaining the highest standards of food and beverage service, maximising profitability, and leading a dedicated team in a fast-paced fine dining environment.
The right person will be passionate about food: both the variety as well as the eating experience itself. We firmly believe that our food should be an experience, not just something you can find in any 4 star restaurant. They will also have a passion for wine. The breadth of what we are offering customers; the way we help customers choose the right wine for them and the way it is served; delivering a truly memorable and enjoyable experience.
They must be excited by the industry and be knowledgeable about our competitors, the marketplace and current trends. They will live and breathe the industry.
They must believe that the trust customers are putting in us to deliver a memorable experience is as much about our staff and they way they interact with them, as our food and drink. Total Restaurant Awareness must be at the core of their DNA.
The Albion Hotel was refurbished in July 2024. Its 84-cover restaurant is multi-faceted, with a large outdoor terrace, which can, in good weather, increase the restaurant capacity to 120+ covers.
In addition, the Cabin Bar can comfortably sit 42 diners, however it is primarily used as a drinking spot or private hire venue.
The right candidate will have entrepreneurial spirit and an appetite for change. There is ample opportunity to grow the current model and established both the Cabin Bar and the Rock Restaurant at the Albion Hotel into recognised venues for high quality, entertaining food and beverage outlets.
Key Responsibilities
Operations Management
Oversee all day-to-day restaurant operations to ensure seamless service delivery.
Maintain exceptional standards of food quality, presentation, cleanliness, and guest satisfaction.
Ensure compliance with all health, safety, food hygiene, and licensing regulations.
Monitor restaurant appearance, ambience, and service standards in line with luxury hotel expectations.
Coordinate closely with the Head Chef and other hotel departments to ensure smooth operations.
Guest Experience
Deliver outstanding customer service and create memorable dining experiences.
Handle guest enquiries, special requests, complaints, and feedback professionally and efficiently.
Build strong relationships with regular and VIP guests.
Ensure service standards consistently exceed customer expectations.
Team Leadership
Recruit, train, motivate, and develop restaurant staff.
Conduct regular performance reviews and provide ongoing coaching.
Create staff schedules and manage labour costs effectively.
Foster a positive, professional, and high-performance culture.
Lead by example during service periods.
Financial Management
Manage budgets, revenue targets, and cost controls; namely staff costs and, working closely with the Head Chef, food gross profit margins.
Identify opportunities to improve profitability.
Analyse sales performance and prepare regular management reports.
Control stock levels and oversee ordering procedures.
Minimise waste and maximise operational efficiency.
About you:
Skills and Experience Required
Proven experience as a Restaurant Manager or Senior Restaurant Supervisor within a luxury hotel, fine dining restaurant, or high-end hospitality environment.
Strong leadership and people management skills.
Excellent customer service and communication abilities.
Strong financial awareness and experience managing budgets and profitability.
Ability to work under pressure in a busy, fast-paced environment.
Excellent organisational and problem-solving skills.
Knowledge of food safety legislation and licensing regulations.
Proficiency in restaurant management systems and Microsoft Office.
Qualifications
Hospitality Management qualification preferred.
Level 3 Food Safety Certification (or equivalent).
Personal Licence Holder qualification desirable.
First Aid qualification desirable.
Personal Attributes
Professional appearance and manner.
Passion for hospitality and guest service with strong attention to detail.
Positive, energetic, and proactive approach. Ability to inspire and lead a high-performing team.
Key Performance Indicators (KPIs)
Guest satisfaction scores.
Revenue and profitability targets.
Labour cost management. Food and beverage cost control.
Employee retention and development. Compliance with health, safety, and brand standards.
TPBN1_UKCT
Food & Beverage Manager in Freshwater employer: Albion Freshwater Ltd
Albion Freshwater Ltd is an attractive employer due to its commitment to delivering exceptional guest experiences in a luxury boutique hotel setting. The company fosters a culture of personalized service and excellence, providing employees with opportunities to develop their skills in hospitality management. With recent accolades such as two AA rosettes for its restaurant and recognition as the best hotel on the Isle of Wight, Albion Freshwater Ltd offers a dynamic work environment that encourages professional growth.
