Senior Claims Handler - Industrial Disease

Title: Senior Claims Handler (Industrial Disease)

Location: UK (100% remote)

Salary: Up to £45,000 DOE

Start: Immediate

We are seeking an experienced Senior Claims Handler (Industrial Disease) to join a well-established claims operation in a fully remote capacity. This role combines technical claims handling with senior-level support to the Team Leader, contributing to performance, quality and service delivery across the team.

Role Overview

You will support the day-to-day operation of the claims team, helping to drive productivity, compliance, and customer outcomes. Acting as a role model, you will support coaching, mentoring, and continuous improvement initiatives while maintaining high technical and service standards.

Key Responsibilities

• Support the Team Leader in managing client relationships and ensuring delivery against SLAs, KPIs, and quality standards
• Assist in the creation and use of quantitative and qualitative MI to monitor and improve team performance
• Contribute to operational planning and workload management to ensure productivity targets are achieved
• Act as a role model by demonstrating strong customer focus and professional standards
• Ensure compliance with internal policies, procedures, and external regulatory requirements
• Monitor call quality and customer feedback to enhance the customer journey
• Support coaching, mentoring, and knowledge-sharing across the team, including new starters
• Assist with internal audit processes and continuous improvement activity
• Participate in projects and initiatives, ensuring delivery within agreed timescales

Skills and Experience

• Proven experience handling Industrial Disease insurance claims
• Strong knowledge of the insurance market and core insurance principles
• Excellent understanding of standard policy terms and market variations
• Good working knowledge of FSA regulations and Treating Customers Fairly (TCF)
• Experience working to client SLAs, productivity, and quality standards
• Strong analytical and decision-making skills, with a solutions-focused approach
• Excellent written and verbal communication skills
• High attention to detail and strong organisational skills
• Ability to work independently while contributing effectively within a team
• Strong influencing skills and a proactive, professional approach

Additional Information

• Occasional travel to other UK offices may be required