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- Tasks: Manage complex Employers' Liability and Public Liability claims while supporting team operations.
- Company: Join a high-performing, fully remote claims function in the UK.
- Benefits: Competitive salary up to £45,000, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by driving productivity and enhancing customer outcomes.
- Qualifications: Experience in handling EL/PL claims and strong knowledge of the UK insurance market.
- Other info: Enjoy a dynamic role with opportunities for coaching and mentoring within a supportive team.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking an experienced Senior Claims Handler (EL/PL) to join a high-performing claims function in a fully remote role. This position combines technical claims handling expertise with senior-level operational support, working closely with the Team Leader to ensure high standards of service delivery, compliance, and performance.
Role Overview
You will play a key role in managing complex Employers' Liability and Public Liability claims while supporting the day-to-day running of the team. Acting as a role model, you will help drive productivity, quality, and customer outcomes, while supporting coaching, mentoring, and continuous improvement activity.
Key Responsibilities:
- Handle a caseload of Liability and Public Liability claims in line with policy terms, client requirements, and regulatory standards.
- Support the Team Leader in managing client relationships and ensuring delivery against SLAs, KPIs, and quality measures.
- Assist in the creation and use of quantitative and qualitative MI to monitor team performance.
- Contribute to operational planning and effective workload management to meet productivity targets.
- Act as a role model, promoting best practice, strong customer focus, and professional standards.
- Ensure compliance with internal policies, procedures, and external regulatory requirements.
- Monitor call quality and customer feedback to enhance the customer journey.
- Support coaching, mentoring, and knowledge-sharing across the team, including new starters.
- Assist with internal audits and continuous improvement initiatives.
- Participate in projects and operational initiatives, ensuring delivery within agreed timescales.
Skills and Experience Required:
- Proven experience handling Employers' Liability and/or Public Liability claims.
- Strong understanding of the UK insurance market and core insurance principles.
- Excellent knowledge of policy wordings, coverage interpretation, and liability decision-making.
- Good working knowledge of FCA regulations and Treating Customers Fairly (TCF).
- Experience working to client SLAs, productivity, and quality standards.
- Strong analytical and decision-making skills with a solutions-focused mindset.
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational skills.
- Ability to work independently while contributing effectively within a team.
- Confident influencing skills and a proactive, professional approach.
Additional Information:
Occasional travel to other UK offices may be required.
Senior Claims Handler - EL/PL in London employer: Albion Blake
Contact Detail:
Albion Blake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler - EL/PL in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with Employers' Liability and Public Liability claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to claims handling. Make sure you can showcase your experience and how it aligns with the role. We recommend setting up a mock interview with a friend to get comfortable in front of the camera.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your achievements in managing complex claims. This can be a great conversation starter during interviews and will help you stand out from the crowd.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Claims Handler - EL/PL in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience with Employers' Liability and Public Liability claims, and don’t forget to showcase your understanding of the UK insurance market. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples from your past roles that demonstrate your ability to handle complex claims and support team performance. We love a good story!
Showcase Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. Use professional language but keep it friendly. We appreciate a personal touch, so let your personality come through while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Albion Blake
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Employers' Liability and Public Liability claims. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your expertise and confidence in the field.
✨Understand the Company Culture
Research the company’s values and culture. Knowing how they operate and what they prioritise can help you tailor your answers to align with their expectations. It also shows that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to claims management. Think through potential scenarios and prepare your responses, focusing on your analytical skills and decision-making process. This will demonstrate your problem-solving abilities.
✨Showcase Your Team Spirit
Since this role involves supporting and mentoring others, be prepared to discuss your experience in coaching or leading a team. Highlight examples where you've contributed to team success and how you promote a positive work environment.
