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For Companies At a Glance
- Tasks: Lead a vibrant venue, shaping culture and delivering outstanding guest experiences.
- Company: Join the award-winning Mission Mars Group, known for its unique hospitality venues.
- Benefits: Competitive salary, bonuses, training, and discounts across all venues.
- Why this job: Be a key player in a high-energy environment and make a real impact.
- Qualifications: Proven experience in high-volume hospitality and strong leadership skills.
- Other info: Exciting opportunities for professional development and team engagement.
The predicted salary is between 70000 - 75000 ÂŁ per year.
Albert’s Schloss Birmingham is based just off of Chamberlain Square and is a vibrant, high‑energy celebration of Alpine hospitality, inspired by our travels across Europe. From roaring fires and tankards of Europe’s finest bier to Bavarian‑inspired dishes from our Cook Haus, and seven nights a week of unforgettable showtime – Albert's Schloss is an experience like no other.
Albert’s Schloss is part of the multi‑award‑winning Mission Mars Group, a growing hospitality business with over 35 venues, over 1,600 colleagues, and operates Rudy’s Pizza Napoletana, Albert's Schenke in Liverpool and the famous live music venue Albert Hall in Manchester. We are proud to live our Dream, Mission and Values and are relentlessly focused on creating world‑class guest and team experiences.
We are seeking an exceptional General Manager to lead Albert’s Schloss Birmingham. This is a high‑profile, high‑impact role for an experienced hospitality leader who thrives in large, complex, high‑volume environments and is passionate about building engaged, high‑performing teams.
As General Manager, you will be the driving force behind the venue’s success — shaping culture, inspiring leaders, delivering outstanding guest experiences, and achieving exceptional commercial results. You will lead a management team of around 15, overseeing a venue of approximately 130 team members, and work closely with the Operations Manager to deliver long‑term, sustainable success.
What You’ll Be Doing
- Co‑creating and delivering the annual business plan for Albert's Schloss Birmingham, alongside the Operations Manager
- Setting clear priorities, goals, and initiatives across all departments
- Leading, coaching, and developing your management team through a structured, action‑oriented approach
- Championing an obsessive focus on guest experience and showtime excellence
- Creating a culture of exceptional team engagement, wellbeing, and care
- Fostering development, progression, and internal opportunities for your team
- Driving innovation, best practice, and world‑class operational standards
- Leading the business to strong financial performance and P&L success
- Embedding sustainable practices across the venue
- Ensuring full compliance with health & safety, training, and auditing standards
- Analysing data, KPIs, and performance metrics to drive continuous improvement
- Recruiting and retaining talent through a strong values‑led approach
- Role modelling Mission Mars values: Fun, Authentic, Positive, Initiative, Neighbourly, Committed
Experience Required
- Proven experience as a General Manager in a high‑volume hospitality business
- Strong track record of leading large teams and multiple departments
- Demonstrable success in improving team engagement, retention, guest experience, and financial performance
- Experience managing budgets and full P&L responsibility
You will be:
- An outstanding, visible leader and role model
- Self‑aware, consistent, and disciplined in your approach
- Emotionally intelligent, empathetic, and people‑focused
- Commercially astute and data‑driven
- Confident having candid, constructive conversations
- Highly organised, structured, and able to prioritise effectively
- An excellent communicator at all levels
- Passionate about hospitality and committed to your professional development
What’s in it for you
- Competitive salary of £70,000–£75,000 (dependent on experience)
- Bonus of up to 32% of annual salary (paid quarterly)
- Guest experience and revenue bonuses
- Loyalty Bonus payments
- Training and development via the Mission Mars Hospitality Management Academy
- International innovation and development conferences
- Supplier trips and incentives
- Annual Managers’ Conference at Albert Hall
- Annual Awards, Christmas Party, Summer BBQ, and Birthday Lunches
- 50% discount across all Mission Mars venues for you and your guests
- Employee Assistance Programme via Hospitality Action
- Team food provided daily
This is a rare and exciting opportunity for an ambitious hospitality leader to take the reins at Albert’s Schloss Birmingham and play a key role in the continued success of one of the UK’s most distinctive hospitality brands.
Our Talent Team will review all applications within 7 days. At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know.
General Manager in Birmingham employer: Albert's Schloss Birmingham
Contact Detail:
Albert's Schloss Birmingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Albert’s Schloss and the Mission Mars Group. Understand their values and culture, and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've built engaged teams and improved guest experiences in previous roles. This is your chance to shine and demonstrate that you’re the perfect fit for the General Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Albert’s Schloss Birmingham.
We think you need these skills to ace General Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and values align with our mission at Albert’s Schloss Birmingham.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in leading large teams and driving guest satisfaction, as these are key to being a successful General Manager with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to our Talent Team, and you'll be one step closer to joining our vibrant team at Albert’s Schloss!
How to prepare for a job interview at Albert's Schloss Birmingham
✨Know the Venue Inside Out
Before your interview, make sure you research Albert’s Schloss Birmingham thoroughly. Understand its unique offerings, the vibe it creates, and its target audience. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss your approach to leading large teams and how you foster engagement and development. Share specific examples of how you've successfully managed teams in high-volume environments.
✨Emphasise Guest Experience
Since guest experience is a top priority, come ready with ideas on how to enhance it at Albert’s Schloss. Discuss any innovative strategies you've implemented in the past that improved guest satisfaction and how you plan to champion this focus in your new role.
✨Prepare for Data-Driven Discussions
Expect to talk about KPIs and financial performance. Brush up on your understanding of P&L management and be ready to share how you've used data to drive improvements in previous roles. This will show that you're not just a people person but also commercially astute.
