At a Glance
- Tasks: Deliver personalised, high-touch service to luxury clients via our bespoke app.
- Company: Join Albertine, a tech-driven concierge service redefining luxury experiences.
- Benefits: Generous salary, bonuses, flexible working options, and a vibrant team culture.
- Other info: Fast-paced start-up environment with opportunities for personal and professional growth.
- Why this job: Curate unforgettable experiences for high-net-worth individuals while making a positive impact.
- Qualifications: Luxury customer service experience and strong communication skills are a plus.
The predicted salary is between 40000 - 50000 £ per year.
If you appreciate unparalleled service excellence, have a flair for speaking ‘luxury’, and the desire to curate truly memorable experiences for our members, then we have a position for you within our new UK team. Based in London & Helsinki, Albertine is a technology-driven, invitation-only concierge service that eases and enhances the international lifestyles of its members while having a positive impact on our planet. Our goal is for our app to become your global lifestyle companion, with the ability to offer you bespoke recommendations while consistently saving you time and effort, through an end-to-end digital booking experience.
As an Albertine Private Lifestyle Manager you will be delivering a personalised, first-class service to U/HNW individuals via the messaging channel on our built-for-purpose app.
Job Description- Provide a high-touch, proactive service to our members utilising our dedicated CRM and app.
- Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience.
- Provide timely updates to the member so that they can relax once a request has been submitted.
- Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.
- Understand members preferences and record these within the CRM so that you can provide a personalised and proactive level of service.
- Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.
- Be passionate about our product – be on the constant look out for ways to elevate our processes and service.
- Be aware of performance by tracking key service KPIs and identify areas of enhancement across the member experience team.
- Professional presentation; ability to communicate effectively with high-end clients both verbally and in writing.
- A background in luxury customer service or sales would be beneficial.
- Ability to work to a tight deadline and remain calm with time pressure.
- Exceptional attention to detail.
- Creative problem solving.
- Accurate with entering and recording data and requests.
- Strong IT skills in applications such as Excel, Word, email applications, internet browsers and the ability to learn new applications quickly.
- Ability to absorb extensive information around luxury travel, villas, dining and a real flair in relation to wowing our members.
- Enjoy working for a fast-paced start-up work environment that has an open and exciting culture.
This is a salaried role with a generous bonus. Our team works together every Wednesday and Thursday on-site in our central London office with the option to work on-site as often as you wish or work from home for the remainder of the week.
Lifestyle Manager in London employer: Albertine
At Albertine, we pride ourselves on being an exceptional employer that values service excellence and innovation. Our vibrant London team fosters a collaborative work culture where creativity thrives, offering ample opportunities for personal and professional growth in the luxury lifestyle sector. With a competitive salary, generous bonuses, and the flexibility to work from home, we empower our Lifestyle Managers to deliver bespoke experiences while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury service industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for luxury service shine through. We want to see how you can wow our members with your unique flair!
✨Tip Number 3
Be proactive! If you see a gap in our service or have ideas on how to elevate the member experience, don’t hesitate to share them during your conversations with us. We love candidates who think outside the box!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in being part of our exciting journey at Albertine.
We think you need these skills to ace Lifestyle Manager in London
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury shine through! We want to see how you can bring that flair for speaking ‘luxury’ into your role as a Lifestyle Manager. Share experiences where you've gone above and beyond to create memorable moments.
Be Personal and Proactive:Tailor your application to reflect how you can provide a personalised service. Mention specific examples of how you've understood clients' preferences in the past and how you’ve used that knowledge to enhance their experience. We love a proactive approach!
Attention to Detail is Key:Make sure your application is polished and free from errors. We’re looking for someone who pays attention to detail, so double-check your spelling and grammar. A well-presented application shows us you care about the little things!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Albertine
✨Know Your Luxury
Familiarise yourself with the luxury market and current trends. Be prepared to discuss high-end travel, dining, and retail experiences. This will show your passion for the role and your ability to connect with U/HNW clients.
✨Master the Art of Communication
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with high-end clients, ensure your verbal and written communication reflects professionalism and elegance. Consider role-playing with a friend to refine your delivery.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you’ve had to think on your feet or creatively solve a problem. Highlighting these instances will demonstrate your ability to provide a seamless member experience under pressure.
✨Be Data Savvy
Brush up on your IT skills, especially with CRM systems and data entry. Being accurate and efficient in recording member preferences is crucial, so be ready to discuss how you manage and utilise data to enhance customer service.
