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For Companies At a Glance
- Tasks: Deliver personalised, first-class service to high-net-worth individuals via our app.
- Company: Join a tech-driven, luxury concierge service with a positive impact on the planet.
- Benefits: Generous salary, bonuses, flexible working options, and a vibrant team culture.
- Why this job: Curate unforgettable experiences and elevate lifestyles while working in a dynamic start-up.
- Qualifications: Luxury customer service experience and exceptional communication skills are a plus.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
If you appreciate unparalleled service excellence, have a flair for speaking ‘luxury’, and the desire to curate truly memorable experiences for our members, then we have a position for you within our new UK team. Based in London & Helsinki, Albertine is a technology-driven, invitation-only concierge service that eases and enhances the international lifestyles of its members while having a positive impact on our planet. Our goal is for our app to become your global lifestyle companion, with the ability to offer you bespoke recommendations while consistently saving you time and effort, through an end-to-end digital booking experience.
As an Albertine Private Lifestyle Manager you will be delivering a personalised, first-class service to U/HNW individuals via the messaging channel on our built-for-purpose app.
Job Description- Provide a high-touch, proactive service to our members utilising our dedicated CRM and app.
- Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience.
- Provide timely updates to the member so that they can relax once a request has been submitted.
- Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.
- Understand members preferences and record these within the CRM so that you can provide a personalised and proactive level of service.
- Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.
- Be passionate about our product – be on the constant look out for ways to elevate our processes and service.
- Be aware of performance by tracking key service KPIs and identify areas of enhancement across the member experience team.
- Professional presentation; ability to communicate effectively with high-end clients both verbally and in writing.
- A background in luxury customer service or sales would be beneficial.
- Ability to work to a tight deadline and remain calm under time pressure.
- Exceptional attention to detail.
- Creative problem solving.
- Accurate with entering and recording data and requests.
- Ability to absorb extensive information around luxury travel, villas, dining and a real flair in relation to wowing our members.
- Enjoy working for a fast-paced start-up work environment that has an open and exciting culture.
This is a salaried role with a generous bonus. Our team works together every Wednesday and Thursday on-site in our central London office with the option to work on-site as often as you wish or work from home for the remainder of the week.
Lifestyle Manager in City of Westminster employer: Albertine
Contact Detail:
Albertine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Manager in City of Westminster
✨Tip Number 1
Network like a pro! Connect with people in the luxury service industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for luxury service shine through. Share stories that highlight your experience and how you’ve wowed clients in the past.
✨Tip Number 3
Be proactive! After applying, don’t just sit back. Follow up with a friendly email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Use our website to apply! We’re all about making connections, so make sure you submit your application through our platform. It’s the best way to ensure we see your amazing skills and experience.
We think you need these skills to ace Lifestyle Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury shine through! Share experiences where you've gone above and beyond to create memorable moments for others. We want to see that you truly understand what it means to deliver exceptional service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Lifestyle Manager role. Highlight your background in luxury customer service and any relevant achievements that demonstrate your ability to wow high-end clients.
Be Detail-Oriented: Attention to detail is key in this role, so ensure your application is free from typos and errors. Use clear and concise language to convey your thoughts, and make sure your formatting is consistent. This will show us that you can handle the meticulous nature of the job!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Albertine
✨Know Your Luxury
Familiarise yourself with the luxury market and current trends. Be prepared to discuss high-end travel, dining, and retail experiences. This will show your passion for the role and your ability to speak the language of luxury.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you went above and beyond to meet client needs, as this is crucial for a Lifestyle Manager role.
✨Demonstrate Proactive Problem Solving
Think of scenarios where you had to solve problems creatively under pressure. Share these stories during the interview to illustrate your ability to handle tight deadlines while maintaining a calm demeanour.
✨Engage with the Team Spirit
Since Albertine values collaboration, express your enthusiasm for working in a team environment. Discuss how you can contribute to the team's success and share insights that could enhance the member experience.
