At a Glance
- Tasks: Lead a vibrant team and ensure exceptional customer service in a stylish pub.
- Company: The Albert, a community pub with a cosy atmosphere and legendary team spirit.
- Benefits: Career development, discounts, free meals, and 28 days holiday.
- Other info: Opportunities for apprenticeships and internal promotions.
- Why this job: Join a fun team, grow your career, and make lasting memories with customers.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Perched proudly on Kingston Hill and only a stone's throw away from Richmond Park, the Albert is a community pub known for its cosy atmosphere, incredible food, and attentive team! As a team who's all about our customers, we love a natter with our regulars, especially on quiz nights where we all become the competitive type! Our Sundays are full on and we're the go-to for special occasions. Fiona is the General Manager, Bart is our talented Head Chef, and we're a friendly bunch; our team parties are legendary.
As a company, we pride ourselves on the different training programs and apprenticeships we can offer our team to progress. There's so much to offer in hospitality, and we are always encouraging our team to learn something new. Pop in for a chat and a nosy or check out our socials to get a feel for the place.
What We Offer Our Assistant Managers:
- Access to our Career Pathway and development towards GM - A large majority of our GM appointments are internal
- Access to our fully funded apprenticeships and training and development courses
- 20% discount in all Young's Pubs and 30% discount on overnight stays in our Pubs with Rooms
- Access to our Share Save Scheme
- Free Meals
- 28 Days holiday per year
- Company Pension Scheme
What we look for in an Assistant Manager:
We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish, food-focused pub. As the successful Assistant Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our pub and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. You will also be someone who is committed to their career in hospitality, and we can offer ongoing development to support you as you grow and succeed with us.
Assistant Manager in Kingston upon Thames employer: Albert
At the Albert, we pride ourselves on being more than just a pub; we are a community hub where our team thrives in a supportive and friendly environment. With access to comprehensive training programmes, apprenticeships, and a clear career pathway towards management, we are dedicated to fostering employee growth and development. Enjoy generous benefits including discounts at all Young's Pubs, free meals, and a vibrant work culture that celebrates teamwork and camaraderie, making us an excellent employer for those passionate about hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Kingston upon Thames
✨Tip Number 1
Get to know the pub! Before applying, pop in for a chat and soak up the atmosphere. This will not only help you understand the vibe but also give you a chance to connect with the team and show your genuine interest.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for customer service shine through. Share stories about how you've gone above and beyond for customers in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you have ideas on how to improve the pub or enhance customer experience, don’t hesitate to share them during your chat. It shows you're already thinking like a leader and are invested in the pub's success.
✨Tip Number 4
Don’t forget to check out our socials! They’re a great way to get a feel for the team and the events we host. Plus, it’ll give you some talking points for your conversation, making you more memorable!
We think you need these skills to ace Assistant Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing exceptional customer service and that you're excited about being part of our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've successfully managed teams or delighted customers in the past – we love a good story!
Be Yourself:We’re all about personality here at the Albert! Don’t be afraid to let your unique voice come through in your application. We want to get to know the real you, so keep it friendly and informal.
Apply Through Our Website:For the best chance of joining our legendary team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for a chat!
How to prepare for a job interview at Albert
✨Know the Pub Inside Out
Before your interview, take some time to visit the pub or check out their socials. Familiarise yourself with their menu, special events, and the overall vibe. This will not only show your genuine interest but also help you connect with the team during the interview.
✨Showcase Your Customer Service Skills
As an Assistant Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Emphasise Team Management Experience
Be ready to discuss your approach to team management. Share specific instances where you successfully trained or motivated your team. This will demonstrate your leadership skills and commitment to developing others, which is crucial for this role.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about why you love working in this field and how you see yourself growing within the company. Mention any relevant training or apprenticeships you've completed or are interested in pursuing.
