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For Companies At a Glance
- Tasks: Lead a dynamic sales operations team to enhance customer service and drive sales.
- Company: Join a forward-thinking company focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer relationships and driving business success.
- Qualifications: Experience in logistics or supply chain, with strong leadership and communication skills.
- Other info: Fast-paced environment with potential for career advancement and skill development.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Sales Operations Manager is to drive sales and customer service through the operational excellence of your team. Working closely with the Sales, Marketing, Finance & Planning teams to deliver a high level of service and account management with existing retailers.
Key Responsibilities
- Effective leadership of the sales operations team to facilitate orders of our customer accounts across UK and Europe.
- Develop retail customer relationships, ensuring you have a full understanding of their logistical requirements and coordinate the team to deliver on these.
- Deliver excellent customer service, with a clear understanding of our brands and expertise.
- Maintaining customer data through our systems, sales forecast, and activity reports.
- Plan workflow effectively based on forecast and demand with our 3PL partners across Europe.
- Plan and track the shipment of final products according to customer requirements.
- Delivery of weekly and month end financial and operational report.
- Manage the dispute process and allocate resource to reduce further re-occurrence.
Skills and Experience
- Proven knowledge of operations within logistics or supply chain.
- Customer focussed with a proactive and solutions led approach.
- Confidence with communicating effectively at multiple levels.
- Commercially focussed with an understanding of budgets and how to achieve targets.
- Ability to remain calm while working under pressure and have a customer-oriented approach.
- Team supervision, development, or management experience.
- Advanced IT skills, particularly in Excel and ERP systems.
- Knowledge of Spanish, French or German would be beneficial.
Operations Manager – Maternity Cover in Bracknell employer: Albert Roger Group
Contact Detail:
Albert Roger Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager – Maternity Cover in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics and customer service approach so you can showcase how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in operations and customer focus can drive sales and improve service. We believe in you, so make sure you communicate your value clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Manager – Maternity Cover in Bracknell
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer-centric mindset in your application. We want to see how you’ve gone above and beyond to meet customer needs in your previous roles, especially in operations or logistics.
Demonstrate Your Leadership Skills: As an Operations Manager, effective leadership is key. Share examples of how you've successfully led teams, managed workflows, or improved processes. We love seeing candidates who can inspire and motivate others!
Be Data Savvy: Since maintaining customer data and reporting is part of the role, showcase your advanced IT skills, particularly with Excel and ERP systems. We’re looking for someone who can handle data like a pro and use it to drive decisions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Albert Roger Group
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of logistics and supply chain operations. Be ready to discuss how you've successfully managed customer accounts in the past, and think about specific examples where you've improved operational efficiency or customer service.
✨Showcase Your Customer Focus
Prepare to demonstrate your customer-centric mindset. Think of instances where you've gone above and beyond for a client or resolved a dispute effectively. This will show that you understand the importance of building strong relationships with retailers and 3PLs.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Since the role involves communicating at multiple levels, consider how you can convey complex information simply. Mock interviews with friends can help you refine this skill.
✨Be Ready for Financial Discussions
Brush up on your understanding of budgets and financial reporting. Be prepared to discuss how you've managed financial forecasts and reports in previous roles. This will highlight your commercial awareness and ability to contribute to the company's growth.
