At a Glance
- Tasks: Deliver outstanding customer service and build relationships with supporters of LGBTQ+ youth homelessness.
- Company: akt, the UK's national LGBTQ+ youth homelessness charity.
- Benefits: Be part of a meaningful mission and gain valuable experience in fundraising.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of vulnerable young people while developing your skills.
- Qualifications: Creative, organised, and passionate about supporter care and communication.
The predicted salary is between 25000 - 30000 £ per year.
About Us
akt is the UK’s national LGBTQ+ youth homelessness charity. Founded in 1989, we operate service centres in London, Manchester and Newcastle and provide support across the UK through our Digital Service. Last year, akt worked with over 1150 vulnerable young people. We exist because of a simple but powerful thought that no young person should have to choose between a safe home and being who they are. Today, young LGBTQ+ people are still at an increased risk of homelessness and are twice as likely to end up hidden homeless than their peers. akt provides support and routes to safe homes so that young people can thrive.
The Team
This role sits within akt’s fundraising and marketing team and is supervised by the Fundraising Manager (Individual Giving and Community).
Job Summary
This is a pivotal role for a creative fundraising individual to deliver outstanding customer service to supporters of akt and our mission to end LGBTQ+ youth homelessness. The role is essential to show our supporters the appreciation they deserve and prove their impact. The ideal candidate will be a creative and organised individual, who is passionate about supporter care. In this varied role you will be responsible for efficiently thanking donors and using your excellent written and verbal communication skills to build strong relationships with supporters and provide ad‑hoc support across the fundraising team. You will be a vital part of a new supporter stewardship project which is looking at how we thank and steward supporters across fundraising.
Responsibilities
- Thank and steward supporters efficiently.
- Build strong relationships with supporters through excellent written and verbal communication.
- Provide ad‑hoc support across the fundraising team.
- Contribute to the new supporter stewardship project.
Location
One vacancy available for either London or Manchester.
Application Process
Application deadline: midnight (11.59pm) on 23rd June 2026. Interviews: 6th, 7th & 8th July 2026.
Fundraising Officer (Supporter Care ) employer: Albert Kennedy Trust Ltd
At akt, we pride ourselves on being an exceptional employer dedicated to creating a supportive and inclusive work environment for our team members. With a strong focus on employee growth, we offer numerous opportunities for professional development and training, ensuring that our staff can thrive in their roles while making a meaningful impact on the lives of LGBTQ+ youth. Located in vibrant cities like London and Manchester, our culture fosters collaboration and creativity, allowing you to contribute to vital projects that change lives.
