At a Glance
- Tasks: Manage client inquiries and educate them on our innovative technology.
- Company: Join Canoe Intelligence, a leader in alternative investment data processes.
- Benefits: Enjoy flexible PTO, health benefits, and education assistance.
- Other info: Hybrid work model with great career growth opportunities.
- Why this job: Be a key player in transforming client experiences with cutting-edge tech.
- Qualifications: Client-focused, analytical, and collaborative problem-solver.
The predicted salary is between 40000 - 55000 £ per year.
As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.
What You’ll Do
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients' workflows.
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training.
- Work cross-functionally with Canoe teams to solve client inquiries.
- Respond to client inquiries in a consistent, concise and timely manner.
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs.
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data.
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base.
- Conduct client trainings focused on foundational functionality and best practices.
What We’re Looking For
Required:
- Client-centric; a genuine interest to deliver results for customers.
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates.
- Analytical, data-driven self-starter that is detail-oriented and resourceful.
- Problem-solver who thrives in diving into details when required.
Preferred:
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence.
- Knowledge of alternative investments.
- Prior experience (including internships) with management consulting, business process outsourcing, or technology-related professional services.
What You’ll Get
- A stipend for benefits, including medical, dental, & vision benefits.
- Flexible PTO.
- Pension contribution.
- Flexible work from home policy.
- Home office stipend.
- Employee Assistance Program.
- Gym/wifi reimbursement.
- Education assistance.
- Parental Leave.
Our Values
- Client First - Listen, and deliver client-centric solutions.
- Be An Owner - Take initiative, improve situations, drive positive outcomes.
- Excellence - Always set the highest standard for yourself and others.
- Win Together - 1 + 1 = 3.
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data.
Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
About Canoe Intelligence
Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers. Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Support Analyst - EMEA employer: Albert Invent
Canoe Intelligence is an exceptional employer that fosters a collaborative and client-centric work culture, where Support Analysts can thrive in a hybrid environment in London. With a strong emphasis on employee growth, Canoe offers comprehensive benefits including flexible PTO, education assistance, and wellness reimbursements, ensuring that team members are supported both personally and professionally. Join us to be part of a forward-thinking company that values innovation and teamwork, while making a meaningful impact in the alternative investment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst - EMEA
✨Tip Number 1
Get to know Canoe's products inside out! Dive into their website and resources to understand how their tech works. This will help you answer client inquiries confidently and show that you're genuinely interested in delivering results.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 3
Practice your problem-solving skills! Think of common client issues and how you would tackle them. Being able to demonstrate your analytical mindset during interviews will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Canoe team and ready to contribute to their mission.
We think you need these skills to ace Support Analyst - EMEA
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Support Analyst at Canoe does. Dive into the job description and highlight key responsibilities and skills that resonate with your experience. This will help us see how you fit right in!
Tailor Your Application:Don’t just send a generic CV and cover letter! We want to see how your unique skills and experiences align with our needs. Use specific examples from your past roles that showcase your client-centric approach and problem-solving abilities.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity! Make sure your points are easy to read and get straight to the point. Avoid jargon unless it’s relevant to the role – we want to know you can communicate effectively with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Canoe!
How to prepare for a job interview at Albert Invent
✨Know Your Stuff
Before the interview, dive deep into Canoe's technology and understand how it benefits clients. Being able to discuss specific features and their impact will show your genuine interest and expertise.
✨Client-Centric Mindset
Prepare examples of how you've successfully handled client inquiries in the past. Highlight your problem-solving skills and your ability to deliver results for customers, as this aligns perfectly with Canoe's values.
✨Collaborate and Communicate
Think about times when you worked cross-functionally with teams to solve issues. Be ready to share these experiences, as collaboration is key in this role. Show that you can communicate effectively with both clients and internal teams.
✨Show Your Analytical Side
Canoe values analytical thinkers, so be prepared to discuss how you've used data to drive decisions or improve processes. Bring examples that demonstrate your detail-oriented approach and resourcefulness.
