At a Glance
- Tasks: Manage client inquiries and educate clients on innovative technology.
- Company: Canoe Intelligence, a leader in alternative investment data processes.
- Benefits: Competitive salary, flexible PTO, home office stipend, and education assistance.
- Other info: Hybrid work environment with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in client support.
- Qualifications: Client-centric mindset and analytical problem-solving skills.
The predicted salary is between 40000 - 55000 € per year.
LOCATION: London, UK (Hybrid)
SALARY: £40,000 - £55,000 base salary + bonus
The Role
As a Support Analyst, you’ll be working alongside the Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.
What You’ll Do
- Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients' workflows.
- Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training.
- Work cross-functionally with Canoe teams to solve client inquiries.
- Respond to client inquiries in a consistent, concise and timely manner.
- Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs.
- Coordinate with Canoe’s Data Operations Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data.
- Facilitate enhanced client experience by contributing videos and articles to Canoe’s Knowledge Base.
- Conduct client trainings focused on foundational functionality and best practices.
What We’re Looking For
Required:
- Client-centric; a genuine interest to deliver results for customers.
- Enjoys working in a collaborative environment, sharing best practices, and supporting teammates.
- Analytical, data-driven self-starter that is detail-oriented and resourceful.
- Problem-solver who thrives in diving into details when required.
Preferred:
- Experience (including internships) with Client Support tooling & reporting, such as Salesforce CRM, Helpjuice, Jira, Confluence.
- Knowledge of alternative investments.
- Prior experience (including internships) with management consulting, business process outsourcing, or technology-related professional services.
What You’ll Get
- A stipend for benefits, including medical, dental, & vision benefits.
- Flexible PTO.
- Pension contribution.
- Flexible work from home policy.
- Home office stipend.
- Employee Assistance Program.
- Gym/wifi reimbursement.
- Education assistance.
- Parental Leave.
Our Values
- Client First - Listen, and deliver client-centric solutions.
- Be An Owner - Take initiative, improve situations, drive positive outcomes.
- Excellence - Always set the highest standard for yourself and others.
- Win Together - 1 + 1 = 3.
Who We Are
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data.
Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
About Canoe Intelligence
Our mission is to unlock efficiencies in alternative investment processes by introducing purpose-built automation into the workflows of institutional investors, asset servicers, capital allocators and wealth managers.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Support Analyst (EMEA) in London employer: Albert Invent
Canoe Intelligence is an exceptional employer that fosters a collaborative and client-centric work culture, making it an ideal place for Support Analysts to thrive. With a strong emphasis on employee growth, the company offers flexible working arrangements, comprehensive benefits, and opportunities for professional development, all set in the vibrant city of London. Join us to be part of a forward-thinking team that values excellence and innovation in the alternative investment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst (EMEA) in London
✨Tip Number 1
Get to know Canoe's products inside out! The more you understand how our tech works, the better you'll be at answering client queries and showcasing its value. Dive into our resources and become the go-to person for all things Canoe.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals. Plus, it shows your genuine interest in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! As a Support Analyst, you'll need to tackle client issues head-on. Use mock scenarios to sharpen your analytical thinking and demonstrate your resourcefulness during interviews. Show us you can think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Canoe. Don’t forget to highlight your client-centric mindset and collaborative spirit in your conversations!
We think you need these skills to ace Support Analyst (EMEA) in London
Some tips for your application 🫡
Show Your Client-Centric Side:Make sure to highlight your genuine interest in delivering results for customers. We want to see how you’ve put clients first in your previous roles or experiences.
Be a Problem Solver:We love a good problem solver! Share examples of how you've tackled challenges in the past, especially those that required diving into details and being resourceful.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Support Analyst role at Canoe.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at Albert Invent
✨Know Your Stuff
Before the interview, dive deep into understanding Canoe's products and how their machine learning technology works. Being able to discuss specific features and benefits will show your genuine interest and help you stand out as a knowledgeable candidate.
✨Client-Centric Mindset
Prepare examples from your past experiences where you've successfully resolved client inquiries or improved customer satisfaction. This will demonstrate your client-first attitude and ability to deliver results, which is crucial for the Support Analyst role.
✨Collaborative Spirit
Think of instances where you've worked in a team to solve problems or share best practices. Highlighting your collaborative nature will resonate well with Canoe’s values and show that you're ready to contribute positively to their team environment.
✨Be Data-Driven
Brush up on any analytical tools or methodologies you've used in previous roles. Being able to discuss how you've used data to inform decisions or improve processes will align perfectly with the analytical skills they're looking for in a Support Analyst.
