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- Tasks: Lead and execute CRM strategies across EMEA for a dynamic crypto company.
- Company: Join a pioneering firm in the exciting world of crypto financial services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of finance while making a real impact in a fast-paced environment.
- Qualifications: Proven CRM leadership experience and a passion for data-driven strategies.
- Other info: Collaborative culture with a focus on innovation and local market needs.
The predicted salary is between 70000 - 90000 £ per year.
Are you a CRM leader who loves getting hands-on and wants to help shape the future of crypto-powered financial services? We’re looking for a Head of CRM (EMEA) to own and drive customer lifecycle strategy across one of the most exciting regions in crypto today. This role sits at the intersection of growth, product, data, and local markets—with real ownership and real impact.
What you’ll do:
- Own the end-to-end CRM strategy for EMEA, covering onboarding, engagement, retention, monetisation and reactivation.
- Design and execute multi-channel lifecycle campaigns (email, push, in-app, SMS) — this is a hands-on role, not just strategy.
- Partner closely with Country Heads and local teams to tailor CRM programmes to market-specific behaviour and regulatory needs.
- Work with Product, Data.
Head of CRM (EMEA) employer: Albert Bow
Contact Detail:
Albert Bow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of CRM (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in the crypto and financial services space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your passion for CRM.
✨Tip Number 2
Prepare for interviews by researching the company’s current CRM strategies. Think about how you can bring fresh ideas to the table that align with their goals, especially in the EMEA region.
✨Tip Number 3
Showcase your hands-on experience! Be ready to discuss specific campaigns you've designed and executed. Highlight your ability to tailor strategies to different markets, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of CRM (EMEA)
Some tips for your application 🫡
Show Your Passion for CRM: When writing your application, let us see your enthusiasm for CRM! Share specific examples of how you've driven customer engagement and retention in previous roles. We want to know what makes you tick in this field!
Tailor Your Application: Make sure to customise your application for the Head of CRM role. Highlight your experience with multi-channel campaigns and how you've adapted strategies to different markets. This shows us you understand the importance of local nuances!
Be Hands-On: Since this is a hands-on role, don’t shy away from sharing your practical experiences. Talk about the tools and techniques you've used to execute CRM strategies effectively. We love candidates who can roll up their sleeves and get involved!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Albert Bow
✨Know Your CRM Inside Out
Make sure you’re well-versed in the latest CRM trends and tools, especially those relevant to the crypto and financial services sectors. Brush up on your knowledge of customer lifecycle strategies and be ready to discuss how you would apply them in a hands-on role.
✨Showcase Your Hands-On Experience
Since this role is all about getting stuck in, prepare examples from your past where you’ve designed and executed successful multi-channel campaigns. Be specific about the channels you used and the results you achieved—numbers speak volumes!
✨Understand Local Markets
Research the EMEA region’s unique market behaviours and regulatory requirements. Be prepared to discuss how you would tailor CRM programmes to fit these local nuances, showing that you can adapt strategies to meet diverse customer needs.
✨Collaborate Like a Pro
This role involves working closely with various teams, so highlight your collaboration skills. Think of examples where you’ve partnered with different departments to achieve a common goal, and be ready to explain how you would work with Country Heads and local teams in this position.