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For Companies At a Glance
- Tasks: Lead VIP engagement strategy and build a high-performing team across EMEA.
- Company: Rapidly scaling digital finance player with a focus on premium client experience.
- Benefits: Competitive package with strong long-term upside and direct visibility to senior executives.
- Why this job: Shape elite service for top-tier clients in an exciting growth environment.
- Qualifications: 5+ years in account management, strong relationship strategy, and analytical skills.
- Other info: Opportunity to influence product and customer experience while building real relationships.
The predicted salary is between 43200 - 72000 £ per year.
I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high-value users.
If you’re passionate about premium client experience and thrive in fast-paced, data-driven environments, this is a career-defining opportunity.
The Mission
You’ll lead the entire VIP function across the UK & EU, shaping strategy, building a high-performing team, and driving engagement that directly impacts revenue, retention, and customer lifetime value. This is a role for someone who wants genuine ownership — not just managing accounts but defining what elite service looks like.
What You’ll Lead
- Set the strategic direction for VIP engagement across EMEA.
- Build, mentor, and manage a team of VIP Account Managers.
- Drive LTV growth through cross-sell, upsell, and retention initiatives.
- Launch VIP-only events, referral programs, and exclusive product experiences.
- Analyse behaviour data to refine engagement strategies.
- Report directly to senior leadership on KPIs and VIP revenue performance.
What We’re Looking For
You’ll thrive in this role if you have:
- 5+ years’ experience in account management or client-facing roles (crypto, fintech, or digital assets preferred).
- A strong track record working with high-value, HNW, or high-volume customer segments.
- Proven success in relationship strategy, team leadership, and personalised engagement.
- Sharp analytical skills and comfort making data-driven decisions.
- Excellent communication and the ability to operate with confidence under pressure.
Why This Is a Standout Opportunity
- Lead and shape a VIP function in one of Europe’s most exciting digital finance growth stories.
- Influence product, customer experience, and commercial strategy.
- Work in a high-impact leadership role with direct visibility to senior executives.
- Build real relationships with some of the organisation’s most valuable users.
- Competitive package with strong long-term upside.
Head of VIP Client Experience (EMEA) in City of London employer: Albert Bow
Contact Detail:
Albert Bow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of VIP Client Experience (EMEA) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the digital finance space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Showcase your expertise! If you’ve got insights or experiences that relate to VIP client engagement, share them. Write articles, create videos, or even host webinars. This not only positions you as a thought leader but also demonstrates your passion for premium client experiences.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s culture and values. Understand their approach to VIP engagement and think of ways you can contribute. Tailor your responses to reflect how your experience aligns with their mission and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s make your dream job a reality together!
We think you need these skills to ace Head of VIP Client Experience (EMEA) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of VIP Client Experience. Highlight your experience in account management and any specific achievements with high-value clients. We want to see how you’ve built relationships and driven engagement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for premium client experiences and how your strategic leadership can elevate our VIP function. Let us know why you’re the perfect fit for this exciting opportunity.
Showcase Your Analytical Skills: Since this role involves data-driven decision-making, don’t forget to mention your analytical skills. Share examples of how you've used data to refine strategies or improve client engagement in previous roles. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Albert Bow
✨Know Your VIPs
Before the interview, dive deep into understanding what makes a VIP client tick. Research the company’s current VIP strategies and think about how you can elevate those experiences. Be ready to discuss specific examples of how you've successfully managed high-value clients in the past.
✨Showcase Your Leadership Skills
This role is all about leading a team, so come prepared with examples of how you've built and mentored teams in previous positions. Highlight your approach to fostering a high-performing culture and how you’ve driven engagement and retention in your past roles.
✨Data-Driven Decision Making
Since the job requires sharp analytical skills, be ready to discuss how you've used data to inform your strategies. Bring examples of how you've analysed behaviour data to refine engagement tactics and drive revenue growth. This will show that you can make informed decisions that impact the bottom line.
✨Communicate with Confidence
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently, especially under pressure. Prepare to answer questions about how you handle challenging situations with clients and how you maintain composure while delivering elite service.
