At a Glance
- Tasks: Oversee daily operations in the Emergency Department, ensuring efficient patient throughput and staff management.
- Company: Join a leading healthcare provider dedicated to patient care and operational excellence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities for career advancement and impactful decision-making.
- Why this job: Make a real difference in patient care while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in hospital billing/registration and strong leadership skills required.
The predicted salary is between 37035 - 45265 £ per year.
- Department/Unit: Admitting Operations
- Work Shift: ED DIFF_DAY (United States of America)
The Emergency Department Access Service Supervisor is responsible for oversight of daily operations of respective unit, including scheduling for appropriate coverage, break and meal breaks.
Onboarding and Orientation of new staff ensuring the staff member is acclimating to the Emergency Department environment.
Approval of personal leave or combined leave time and tracking of FMLA, sign-off of Kronos weekly.
Monitoring of lateness and unscheduled absences and escalating performance issues to manager.
Understanding of an accurate and expeditious registration; facilitation of patient throughput and point of service collection is critical, including the regulatory requirements driving expectation.
The Supervisor in the Emergency Department must understand the environment and be able to execute at a high level despite patient flow:
- Operational stress due to acuity and volume of patients
- Administrative on-call for employee issues; scheduling issues; call out
- Required to work front line or assist due to volume of patients
- Multiple priorities with uncertain patient volumes and administrative tasks required to meet deadlines
- Managing operational training schedules for new hires and managing staff burn out of the learning partner responsibility
- Responsible to coordinate unscheduled system outages which results in managing patient volume manually via paper and white boards
- Exposed to death of pediatric and adult patients
- Exposed to multiple traumas of patients including but not limited to loss of limb, self-inflicted gunshot wounds
As the Emergency Department is a 24x7x365 Operation, the Supervisor may need to make 'on the spot' managerial decisions regarding employee issues.
While this is not a primary responsibility, the Supervisory and Manager coverage may dictate that need.
Essential Duties and Responsibilities
- Oversight of daily operation in the Emergency Department assuring coverage to support efficient patient throughput; and assurance of key performance indicators as indicated by Emergency Department and Access Leadership includes but not limited to door to triage; door to full registration; Chest pain - door to EKG; pharmacy capture
- Must be able to multi-task in a high stress environment with mission critical expectations
- Ensure 90% or higher of bedside full registration is completed within 45 minutes of arrival.
- Responsible to support manager in for all human resource management including interview, hire, counseling, coaching for improvement and termination, as expected and warranted
- Assists in yearly or as needed performance reviews with goal of development and succession planning
- Ensures appropriate coverage of patient facing areas including scheduling assigning self if situation warrants
- Ensure compliance with EMTALA regulations
- Assess request for time off while ensuring appropriate coverage
- Support a positive environment, free of intolerance, harassment and behaviors not supporting an inclusive environment
- Ensure audit of workflows in real time - assuring standardization and accuracy of registration - update Training Manual as needed
- Ensure patients requiring inpatient or observation stay have regulatory forms completed, prior to transfer to inpatient or observation unit
- Ensure timely completion of annual evaluations
- Ensure a safe environment for staff and patients; escalating issues to Security as warranted.
- Functional Competencies
- Effective communication, oral and written
- Motivational leadership; team building
- Decision-making
- Conflict Resolution
- Time Management
- Guidance Support - mentorship
- Social and Emotional Intelligence
- Accountability
- Technical Proficiency
- Problem Solving
Qualifications
- Associate's Degree - required
- Bachelor's Degree - preferred
- 3 - 5 years Hospital Billing and/or Registration experience or 5 -7 years' experience absent an associate degree - required
- Emergency Department experience - preferred
- Strong knowledge of Billing and Registration regulatory requirements - required
- Supervisory experience; Demonstrated Leadership success - required
- Understanding of revenue cycle best practice principles - Inpatient and Outpatient services
- Ability to supervise in a highly stressful environment in a dynamically changing department with high patient acuity
- Ability to analyze; trend and track revenue cycle issues impeding ability to bill a clean claim; receive no denial
- Excellent proficiency in spreadsheet/EXCEL
- Strong customer focus with eye on the optimal patient experience.
- Knowledge Information Technology integration concepts; identification of system issues
- Policy and Procedure development; Training Resource development of the adult learner
- Ability to 'think on feet' for solution to operational issues impacting patient flow
- Organized, methodical and strong time management skill
- Demonstrated success of managing a high-functioning team; and mainta
- #J-18808-Ljbffr
Access Services Supervisor in London employer: albanymed
As an employer, we pride ourselves on fostering a supportive and dynamic work environment for our Emergency Department Access Services Supervisor. Our commitment to employee growth is evident through comprehensive onboarding, ongoing training, and opportunities for career advancement within our 24/7 operation. Located in a vibrant community, we offer competitive salaries, a focus on work-life balance, and a culture that values teamwork and inclusivity, making us an excellent choice for those seeking meaningful and rewarding employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Access Services Supervisor in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like albanymed.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at albanymed.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like albanymed, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Access Services Supervisor in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at albanymed.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at albanymed.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to albanymed. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at albanymed. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at albanymed
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research albanymed’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
