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- Tasks: Be the first friendly voice for patients, guiding them through their healthcare journey.
- Company: Join Albany Med, a compassionate leader in patient care and engagement.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on compassion and respect in patient interactions.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and ability to handle high-pressure situations.
The predicted salary is between 46215 - 60080 £ per year.
Department/Unit: Patient Engagement Center
Work Shift: Day (United States of America)
Salary Range: $46,215.00 - $60,080.00
Role Overview: The Patient Engagement Liaison is the first contact to Albany Med via telephone, thus the first touchpoint in our Patient’s Experience. This first impression must be received in a compassionate and respectful manner; engaging the caller in a professional manner.
Responsibilities:
- Serve as the first contact to Albany Med via telephone, ensuring the first impression is delivered in a compassionate and respectful manner.
- Triage and route patient and provider requests for services expeditiously and accurately.
- Receive information from patients and providers via telephone and fax, review and assess how to manage the incoming information.
- Maintain a high degree of concentration, information retention, and manage high volume workflow with quick turnaround time of telephone calls and fax information.
- Handle high volume workload and stressful environment.
- Multi-task and prioritize workload.
- Engage patients/customers in a calm, respectful manner irrespective of tone or attitude of patient/customer via telephone.
- Demonstrate attention to detail with minimal error.
Information Security:
This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Equal Opportunity Statement: Albany Med Health System is an equal opportunity employer.
Pre-Service Representative I employer: Albany Medical Center
Contact Detail:
Albany Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Service Representative I
✨Tip Number 1
First impressions matter, especially in a role like this! When you get that call for an interview, make sure to showcase your compassionate and respectful communication style right from the start. Practice answering common questions with a calm and professional tone.
✨Tip Number 2
Be ready to demonstrate your multitasking skills during the interview. Think of examples where you've successfully managed high volumes of work or stressful situations. We want to see how you handle pressure while keeping your cool!
✨Tip Number 3
Don’t forget to research Albany Med and its values! Knowing about their commitment to patient engagement will help you align your answers with what they’re looking for. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing work we do at StudySmarter.
We think you need these skills to ace Pre-Service Representative I
Some tips for your application 🫡
Show Your Compassion: Since this role is all about first impressions, make sure to highlight your compassionate nature in your application. Share examples of how you've engaged with customers or patients in a respectful and professional manner.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure that all information is accurate. This shows us you can handle the high volume and stress of the job!
Demonstrate Your Multi-Tasking Skills: We want to see how you manage multiple tasks effectively. In your application, mention any experiences where you successfully juggled various responsibilities, especially in a fast-paced environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Albany Medical Center
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Pre-Service Representative I. Familiarise yourself with the key aspects of patient engagement and how to handle high-volume calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Compassionate Communication
Since this role involves being the first point of contact for patients, practice how you would engage callers in a calm and respectful manner. Role-play with a friend or family member to simulate different scenarios, especially dealing with difficult callers. This will prepare you to maintain professionalism under pressure.
✨Demonstrate Your Multi-Tasking Skills
During the interview, be ready to discuss how you manage multiple tasks simultaneously. Share specific examples from your past experiences where you successfully handled a busy workload while maintaining attention to detail. This will highlight your ability to thrive in a fast-paced environment.
✨Understand Information Security
Since you'll be dealing with sensitive information, it's crucial to show your understanding of information security protocols. Brush up on HIPAA regulations and be prepared to discuss how you would ensure patient confidentiality in your role. This demonstrates your commitment to protecting patient information.