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- Tasks: Capture patient information and assist with insurance eligibility and financial discussions.
- Company: Join Albany Medical Center, a leader in healthcare services.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: Associate degree preferred; strong computer and customer service skills required.
- Other info: Dynamic role in a fast-paced environment with a focus on teamwork.
The predicted salary is between 34000 - 46000 ÂŁ per year.
Join to apply for the Patient Access Specialist role at Albany Medical Center.
Responsibilities:
- Capture demographic and insurance information by telephone or patient‑facing interactions.
- Use the eligibility application to check insurance eligibility, interpret responses, and record corresponding health insurance information relevant to services rendered.
- Apply contractual benefits and engage patients in financial discussions regarding payment responsibility.
- Collect financial responsibility from patients based on eligibility response or service estimates.
- Maintain accurate encounter corrections in the ADT system.
- Escalate issues as needed while remaining composed under pressure.
Qualifications:
- Associate degree preferred.
- CHAA licensure (or obtained within 2 years of hire).
- Strong computer skills.
- 3–5 years experience, preferably in a hospital or physician office setting.
- In‑depth insurance knowledge: payer contract interpretation, authorization requirements, setting of care.
- Proven customer service skills with the ability to exceed expectations.
- Ability to multi‑task in a high‑volume, high‑pressure environment.
- Critical thinking and problem‑solving skills.
- Excellent judgment and resourcefulness.
- Team‑oriented work ethic.
- Strong communication skills for discussing sensitive financial topics with patients.
Work Shift: Day (United States of America)
Department/Unit: Patient Access
Salary Range: $40,495.10 - $52,643.64
Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Patient Access Specialist employer: Albany Medical Center
Contact Detail:
Albany Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those who work in patient access roles. You never know who might have a lead or can give you insider info about the job at Albany Medical Center.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the role, be ready to explain why you're the perfect fit. Highlight your experience and skills, especially in customer service and insurance knowledge.
✨Tip Number 3
Stay calm under pressure! If you land an interview, be prepared for scenarios that test your problem-solving skills. Think of examples from your past where you handled tough situations with grace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Albany Medical Center. Don’t miss out!
We think you need these skills to ace Patient Access Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Access Specialist role. Highlight your experience in handling insurance information and customer service, as these are key aspects of the job.
Show Off Your Skills: Don’t forget to showcase your strong computer skills and any relevant qualifications like CHAA licensure. We want to see how you can bring your expertise to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Albany Medical Center
✨Know Your Stuff
Make sure you brush up on your insurance knowledge before the interview. Understand the basics of payer contracts and eligibility requirements, as well as how to interpret responses. This will show that you're not just a candidate but someone who can hit the ground running.
✨Practice Makes Perfect
Role-play common scenarios you might face in the role, like discussing financial responsibilities with patients. Practising these conversations can help you feel more confident and prepared to handle sensitive topics during the interview.
✨Stay Composed Under Pressure
Since this role involves high-pressure situations, think of examples from your past experience where you successfully managed stress. Be ready to share these stories to demonstrate your critical thinking and problem-solving skills.
✨Team Player Vibes
Highlight your teamwork skills during the interview. Share experiences where you collaborated with others to achieve a goal, especially in a healthcare setting. This will show that you understand the importance of working together in a patient access environment.
