Patient Access Senior Associate - Emergency Department

Patient Access Senior Associate – Emergency Department

Join to apply for the Patient Access Senior Associate – Emergency Department role at Albany Medical Center.

Department/Unit: Admitting Operations

Work Shift: Day (United States of America)

Salary Range: $41,136.28 – $57,590.79

The Patient Access Sr. Associate is responsible for all aspects of the PASED position within the Adult and Pediatric Emergency Department. The role combines Patient Access Representative and Health Unit Coordinator duties, requiring the ability to operate effectively in a high‑pressure, fast‑paced environment.

Responsibilities

• Responsible for creating encounters in ADT representing service patient is receiving
• Responsible to discern demographic and insurance information to ensure accurate registration
• Responsible to interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility
• Responsible to discuss financial obligation of patient and collect via cash, credit card or check
• Responsible to explain regulatory forms and answer questions from patient; obtain signatures accordingly
• Responsible for scanning or managing online form template to maintain the Electronic Health Record
• Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration
• Ability to work in multiple systems during a telephone call or patient‑facing interaction to complete an accurate registration and support clinical workflow
• Responsible for review of services being rendered to ensure the appropriate setting of care has been assigned by the physician’s office; if not, physician staff will be advised of the contractual or regulatory expectation warranting a change of setting of care (e.g., Inpatient to Outpatient)
• Ability to respond to requests for estimates for service being rendered or expected to be rendered
• Contact patient if issues or data missing impeding ability to financially secure encounter
• Responsible for securing encounters with extremely tight timeframes due to late booking of service

Qualifications

• HS Diploma; Associate’s preferred
• CHAA (or obtained within 2 years of hire)
• Strong computer skills
• 3–5 years experience
• Hospital or physician office experience preferred
• Strong insurance knowledge regarding payer contract interpretation, including Authorization Requirements and Setting of Care
• Proven customer service skills with ability to exceed expectations
• Ability to multitask in stressful, high patient volume units; manage tight timeframes to execute tasks
• Ability to learn in a classroom setting; utilize resources
• Ability to remain composed under pressure
• Ability to review information and draw appropriate conclusions
• Good judgment and resourcefulness to problem‑solve; ability to escalate issues as needed
• Team‑oriented work ethic
• Demonstrated ability to interpret patient’s insurance benefits and apply applicable contractual obligations
• Critical thinking regarding issues with financially securing payment
• Ability to discuss sensitive concepts with patients regarding financial obligations

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Health Care Provider

Industry

Hospitals and Health Care

Albany Medical is an equal‑opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.