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- Tasks: Be the first friendly voice for patients, guiding them through their healthcare journey.
- Company: Join Albany Med, a compassionate healthcare leader dedicated to patient experience.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Dynamic role with a focus on compassion and respect in patient interactions.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Strong communication skills and ability to handle high-pressure situations.
The predicted salary is between 46215 - 60080 £ per year.
Department/Unit: Patient Engagement Center
Work Shift: Day (United States of America)
Salary Range: $46,215.00 - $60,080.00
Role Overview: The Patient Engagement Liaison is the first contact to Albany Med via telephone, thus the first touchpoint in our Patient’s Experience. This first impression must be received in a compassionate and respectful manner; engaging the caller in a professional manner.
Responsibilities:
- Serve as the first contact to Albany Med via telephone, ensuring the first impression is delivered in a compassionate and respectful manner.
- Triage and route patient and provider requests for services expeditiously and accurately.
- Receive information from patients and providers via telephone and fax, review and assess how to manage the incoming information.
- Maintain a high degree of concentration, information retention, and manage high volume workflow with quick turnaround time of telephone calls and fax information.
- Handle high volume workload and stressful environment.
- Multi-task and prioritise workload.
- Engage patients/customers in a calm, respectful manner irrespective of tone or attitude of patient/customer via telephone.
- Demonstrate attention to detail with minimal error.
Information Security: This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a 'need to know' and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Equal Opportunity Statement: Albany Med Health System is an equal opportunity employer.
Pre-Service Representative I in Broadway employer: Albany Medical Center
Contact Detail:
Albany Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Service Representative I in Broadway
✨Tip Number 1
Practice your phone etiquette! Since you'll be the first point of contact, make sure you sound friendly and professional. Try role-playing with a friend to get comfortable with handling different types of calls.
✨Tip Number 2
Stay calm under pressure! The role can get hectic, so work on your multitasking skills. Use tools like timers or to-do lists to manage your time effectively during practice sessions.
✨Tip Number 3
Show off your attention to detail! During mock calls, focus on accurately capturing information. This will help you demonstrate your ability to handle sensitive data responsibly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pre-Service Representative I in Broadway
Some tips for your application 🫡
Show Your Compassion: Since you'll be the first point of contact for patients, make sure to highlight your compassionate communication skills in your application. We want to see how you can engage callers in a respectful and professional manner.
Detail Your Experience: When filling out your application, be specific about your previous roles that involved handling high volumes of calls or managing stressful situations. We love seeing examples of how you've triaged requests or maintained attention to detail under pressure.
Keep It Professional: Your written application should reflect the professionalism we expect in this role. Use clear language, check for typos, and ensure your tone is friendly yet formal. Remember, this is your first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Albany Medical Center
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Pre-Service Representative I. Familiarise yourself with the Patient Engagement Center's role in patient experience and how you can contribute to making that first impression compassionate and respectful.
✨Practice Active Listening
Since you'll be the first point of contact for patients, practice active listening skills. During the interview, demonstrate your ability to engage with others calmly and respectfully, even if they are stressed or upset. This will show that you can handle high-pressure situations effectively.
✨Showcase Your Multi-Tasking Skills
Be prepared to discuss examples from your past experiences where you've successfully managed multiple tasks at once. Highlight your ability to prioritise workload and maintain attention to detail, as these are crucial for handling the high volume of calls and information you'll encounter.
✨Understand Information Security
Familiarise yourself with the basics of information security, especially regarding sensitive health information. Be ready to discuss how you would ensure compliance with HIPAA regulations and protect patient data while performing your duties.