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- Tasks: Provide financial counselling and assist patients with payment options and financial assistance.
- Company: Join Albany Med, a leading healthcare provider with a compassionate approach.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in patients' lives by helping them navigate financial challenges.
- Qualifications: High school diploma required; AAS degree preferred.
- Other info: Work independently in a dynamic setting with a focus on patient care.
The predicted salary is between 30000 - 40000 £ per year.
Department/Unit: Patient Billing Service
Work Shift: Day (United States of America)
Salary Range: $40,495.10 - $52,643.64
The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125+ practice locations. The role is also responsible for $65–70M in Self‑Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments.
Primary Job Responsibilities
- Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
- Provide patients with application forms and explain required supporting documents needed.
- Work with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates, etc.).
- Review and process financial assistance applications for completeness using standardized checklists—this includes ensuring all necessary documentation has been received and accurately calculating patients’ income level.
- Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).
- Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart and maintaining the cash drawer for the unit at Saratoga Hospital.
- Maintain Financial Assistance materials supply and inventory.
- Proficient use of Epic, OnBase, and other platforms as needed.
- Ability to work independently and under time constraints and deadlines with minimal supervision; able to prioritize workload effectively.
- Meet daily/weekly productivity standards with acceptable QA results.
- Other duties as assigned.
Qualifications
- High School Graduate or equivalent.
- Associate of Applied Science (AAS) degree preferred.
Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer.
Financial Counselor I - Saratoga Hospital. in Broadway employer: Albany Medical Center
Contact Detail:
Albany Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Counselor I - Saratoga Hospital. in Broadway
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare finance sector, especially those who work at Albany Med or similar institutions. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Since this role involves interacting with patients, practice how you'd explain financial concepts in a clear and compassionate way. Role-playing with a friend can help!
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you manage multiple tasks and deadlines, especially when it comes to handling financial assistance applications. Use examples from past experiences to illustrate your point.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Financial Counselor I - Saratoga Hospital. in Broadway
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Financial Counselor I role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with patients, emphasise your customer service experience. Share examples of how you've helped others in the past, especially in challenging situations.
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. We appreciate clarity as much as we value detail!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Albany Medical Center
✨Know Your Stuff
Before the interview, make sure you understand the financial counselling role inside out. Familiarise yourself with the Albany Med Health System, especially their financial assistance programs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
Since this role involves interacting with patients, it's crucial to demonstrate your customer service skills. Think of examples from your past experiences where you've helped someone in a tough situation. Be ready to discuss how you can provide compassionate support to patients navigating their financial responsibilities.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to financial counselling, such as how you would handle a patient who is confused about their payment options. Practising your responses will help you feel more at ease during the actual interview.
✨Be Organised and Detail-Oriented
This role requires attention to detail, especially when processing financial assistance applications. Bring a notepad to jot down important points during the interview and be prepared to discuss how you manage your workload and ensure accuracy in your tasks. Highlight any experience you have with similar systems like Epic or OnBase.
