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- Tasks: Provide financial counselling and support to patients across multiple locations.
- Company: Join Albany Med, a leading healthcare provider with a compassionate approach.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in patients' lives by helping them navigate financial challenges.
- Qualifications: High school diploma required; AAS degree preferred.
- Other info: Work independently in a dynamic setting with a focus on patient care.
The predicted salary is between 32000 - 44000 £ per year.
The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125 + practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills are required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments.
Primary Job Responsibilities
- Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person.
- Provide patients with application forms and explain required supporting documents needed.
- Work with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.).
- Review and process financial assistance applications for completeness using standardized checklists - this includes ensuring all necessary documentation has been received and accurately calculating patients' income level.
- Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests).
- Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart.
- Maintain Cash Drawer for the unit at Saratoga Hospital.
- Maintain Financial Assistance materials supply and inventory.
- Proficient use of Epic, OnBase, and other platforms as needed.
- Ability to work independently and under time constraints and deadlines and with minimal supervision. Able to prioritize workload in an effective manner.
- Meet daily/weekly productivity standards with acceptable QA results.
- Other duties as assigned.
Qualifications
- High School Graduate or equivalent
- Associate of Applied Science (AAS) degree Preferred
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
- Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties.
- Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
- Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
Financial Counselor I in Broadway employer: Albany Medical Center
Contact Detail:
Albany Medical Center Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Counselor I in Broadway
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare finance sector, especially those who work at Albany Med or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to financial counselling. Think about how you'd explain payment options to patients and show off your customer service skills. We want to see that compassionate side of you!
✨Tip Number 3
Show us your passion for helping others! In your conversations, highlight any previous experience where you've assisted individuals with financial matters. This will demonstrate your ability to connect with patients and understand their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Albany Med team and making a difference in patient financial outcomes.
We think you need these skills to ace Financial Counselor I in Broadway
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Financial Counselor I role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with patients, it’s crucial to emphasise your customer service abilities. Share examples of how you've helped others in the past, especially in challenging situations. We love a compassionate approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Albany Medical Center
✨Know Your Stuff
Make sure you understand the financial counselling role inside out. Familiarise yourself with the Albany Med Health System, especially their financial assistance programs. Being able to discuss how you can help patients navigate their financial responsibilities will show that you're genuinely interested in the position.
✨Show Compassion
This role requires excellent customer service skills, so be prepared to demonstrate your ability to interact compassionately with patients. Think of examples from your past experiences where you've helped someone in a difficult situation, and be ready to share those stories during the interview.
✨Get Comfortable with Tech
Since you'll be using platforms like Epic and OnBase, it’s a good idea to brush up on your tech skills. If you have experience with similar systems, mention it! If not, consider doing a bit of research or even a quick tutorial to get familiar with the basics.
✨Prioritise and Plan
The job involves managing multiple tasks and deadlines, so be ready to discuss how you prioritise your workload. Prepare to talk about specific strategies you use to stay organised and meet productivity standards, as this will show that you can handle the demands of the role.
