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- Tasks: Capture requirements and optimise ServiceNow solutions in a dynamic financial services environment.
- Company: Join Albany Beck, a leading consultancy in financial services transformation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and driving innovation in a collaborative team.
- Qualifications: Experience with ServiceNow and strong analytical skills are essential.
- Other info: Be part of a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 60000 - 80000 £ per year.
Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes.
Albany Beck is growing its Change & Transformation practice and are looking to hire a ServiceNow Business Analyst to support the delivery and optimisation of ServiceNow-based solutions within a large-scale Financial Services environment. This role will focus on working closely with business stakeholders and technology teams to capture requirements, improve processes, and drive the implementation of ServiceNow capabilities, particularly across IT Service Management (ITSM) and workflow automation. The successful candidate will play a key role in ensuring that ServiceNow solutions are aligned to business needs, scalable, and deliver measurable operational improvements.
Key Responsibilities- Elicit, document, and manage business and functional requirements for ServiceNow initiatives
- Facilitate workshops with stakeholders to understand current processes and pain points
- Translate requirements into user stories, process flows, and functional specifications
- Define acceptance criteria and ensure traceability through delivery
- Support the implementation and enhancement of ServiceNow modules, including ITSM and related workflows
- Work with developers and architects to ensure solutions meet business and technical requirements
- Contribute to process design and optimisation, leveraging ServiceNow capabilities
- Support configuration and integration discussions where required
- Analyse as-is and to-be processes to identify efficiency gains and automation opportunities
- Drive improvements in incident, problem, change, and request management processes
- Ensure alignment with best practice frameworks (e.g. ITIL)
- Act as a bridge between business users and technical teams
- Engage with stakeholders across Technology, Operations, and Change functions
- Provide clear communication and updates on requirements and delivery progress
- Support UAT planning and execution, including test case development and defect management
- Ensure solutions meet defined requirements and business expectations
- Assist with release planning and implementation activities
- Proven experience as a Business Analyst working on ServiceNow implementations or enhancements
- Strong understanding of ServiceNow platform capabilities, particularly ITSM
- Experience working within Financial Services or complex regulated environments
- Strong requirements gathering, documentation, and process mapping skills
- Experience working in Agile or hybrid delivery environments
- Ability to engage effectively with both technical and non-technical stakeholders
- Exposure to additional ServiceNow modules (e.g. CMDB, ITOM, HRSD, CSM)
- Familiarity with integration patterns and APIs within ServiceNow ecosystems
- Knowledge of workflow automation and digital transformation initiatives
- Experience using tools such as JIRA, Confluence or Azure DevOps
- Strong analytical and problem-solving skills
- Proactive and detail-oriented with a structured approach
- Confident communicator with strong stakeholder engagement capability
- Collaborative team player with the ability to work across multiple teams
- Adaptable and comfortable working in fast-paced environments
ServiceNow Business Analyst in Slough employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a ServiceNow Business Analyst role. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Prepare for those interviews by brushing up on your ServiceNow knowledge. Make sure you can talk confidently about your experience with ITSM and how you've improved processes in past roles. We want you to shine when discussing your skills!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Albany Beck is a great place to start, so check out our website and see if there are any roles that catch your eye. Tailor your approach to show why you’d be a perfect fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them of your fit for the ServiceNow Business Analyst position.
We think you need these skills to ace ServiceNow Business Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ServiceNow implementations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience in Financial Services, as it’s super relevant for us.
Showcase Your Skills: In your application, be sure to showcase your skills in requirements gathering, process mapping, and stakeholder engagement. We love candidates who can bridge the gap between technical teams and business users, so let us know how you do this!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Albany Beck
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its capabilities, especially around ITSM, and be ready to discuss how you've used it in past roles. This will show that you're not just familiar with the platform but can also leverage it effectively in a financial services context.
✨Master the Art of Requirements Gathering
Since this role involves eliciting and documenting business requirements, practice articulating how you gather and manage these requirements. Prepare examples of workshops you've facilitated or how you've translated complex needs into user stories. This will demonstrate your analytical skills and ability to bridge the gap between technical and non-technical stakeholders.
✨Showcase Your Process Improvement Skills
Be ready to discuss specific instances where you've improved processes using ServiceNow. Think about how you identified pain points and implemented solutions that led to measurable operational improvements. This will highlight your proactive approach and problem-solving abilities, which are crucial for this role.
✨Engage with Stakeholders Like a Pro
Communication is key in this position, so prepare to talk about how you've engaged with various stakeholders in previous roles. Share examples of how you've kept them updated on project progress and managed expectations. This will illustrate your collaborative nature and ability to work across multiple teams, which is essential in a hybrid environment.