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- Tasks: Lead the design and implementation of innovative customer query management solutions.
- Company: Albany Beck, a consultancy focused on enhancing customer service efficiency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer query processes in a dynamic environment.
- Qualifications: Experience as a Product Owner, preferably in financial services, with strong communication skills.
- Other info: Join a collaborative team dedicated to driving measurable improvements in customer service.
The predicted salary is between 36000 - 60000 £ per year.
Product Owner – Customer Query Management
Location: Glasgow
About the Role:
Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution.
Key Responsibilities:
- Define and own the product strategy and roadmap for query management platforms.
- Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value.
- Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities.
- Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality.
- Partner with Change and Operations teams to provide seamless end-to-end solutions.
Skills & Experience Required:
- Solid experience as a Product Owner, ideally within financial services or commercial banking.
- Strong understanding of customer service workflows and query handling processes.
- Proven ability to convert business challenges into actionable technical requirements.
- Hands-on experience with Jira, Confluence, or similar agile tools.
- Excellent communication skills with the ability to influence and manage stakeholders effectively.
Product Owner - Customer Query Management employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Customer Query Management
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to product ownership. We recommend role-playing with a friend to get comfortable discussing your experience with agile methodologies and customer service workflows.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you've led successful projects or implemented innovative solutions, make sure to highlight these in conversations. It’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Product Owner - Customer Query Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Owner role. Highlight your experience with customer service workflows and any relevant tools like Jira or Confluence. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing query management processes and how your background makes you the perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Agile Experience: Since we value agile ways of working, be sure to highlight any hands-on experience you have with agile methodologies. Share specific examples of how you've driven efficiency and quality in previous roles – we love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Albany Beck
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the product management principles and tools relevant to the role. Familiarise yourself with customer query management processes and be ready to discuss how you would enhance them using innovative solutions.
✨Showcase Your Agile Expertise
Since this role champions agile methodologies, be prepared to share specific examples of how you've successfully implemented agile practices in previous roles. Highlight your experience with tools like Jira and Confluence, and how they helped streamline processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of real-life scenarios where you turned business challenges into actionable requirements. Be ready to explain your thought process and the impact of your decisions on query resolution efficiency.
✨Engage with Stakeholder Management
Communication is key in this role. Prepare to discuss how you've influenced stakeholders in the past. Share strategies you've used to manage expectations and ensure alignment across teams, especially when prioritising initiatives that deliver business value.
