At a Glance
- Tasks: Lead the design and implementation of innovative customer query management solutions.
- Company: Albany Beck, a consultancy focused on enhancing customer service efficiency.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to driving measurable improvements in customer service.
- Why this job: Make a real impact by improving customer query processes in a dynamic environment.
- Qualifications: Experience as a Product Owner, preferably in financial services, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Product Owner – Customer Query Management
Location: Glasgow
About the Role:
Albany Beck is seeking an experienced Product Owner to play a pivotal role in leading the design, development, and implementation of innovative tooling and technology solutions that enhance an efficient, customer-focused query management process. This is a consultancy role with a focus on driving measurable improvements in speed, efficiency, and quality of query resolution.
Key Responsibilities:
- Define and own the product strategy and roadmap for query management platforms.
- Work closely with technology, operations, and front-line teams to prioritize initiatives that deliver the highest business value.
- Maintain and refine product backlogs, user stories, and acceptance criteria, ensuring they reflect strategic priorities.
- Champion agile ways of working to accelerate delivery and measure success in terms of efficiency, speed, and quality.
- Partner with Change and Operations teams to provide seamless end-to-end solutions.
Skills & Experience Required:
- Solid experience as a Product Owner, ideally within financial services or commercial banking.
- Strong understanding of customer service workflows and query handling processes.
- Proven ability to convert business challenges into actionable technical requirements.
- Hands-on experience with Jira, Confluence, or similar agile tools.
- Excellent communication skills with the ability to influence and manage stakeholders effectively.
Product Owner - Customer Query Management in Glasgow employer: Albany Beck
Albany Beck is an exceptional employer that fosters a collaborative work culture, empowering employees to drive impactful change within the financial services sector. With a focus on professional growth, team members are encouraged to develop their skills through involvement in large-scale transformation programmes across European regulatory frameworks, ensuring meaningful contributions to both client success and personal career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Customer Query Management in Glasgow
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Albany Beck!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Albany Beck would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Albany Beck through your school's career services!
We think you need these skills to ace Product Owner - Customer Query Management in Glasgow
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - Customer Query Management, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - Customer Query Management position at Albany Beck. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Albany Beck
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
