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- Tasks: Lead process improvements and enhance customer journeys in commercial banking.
- Company: Join a dynamic team in the heart of London, driving impactful change.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Be part of a culture that values innovation and continuous improvement in banking.
- Qualifications: Lean Six Sigma certification and experience in commercial banking required.
- Other info: Collaborate with cross-functional teams and third-party vendors to deliver excellence.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking an experienced and driven Process Engineer to join our team. This role is responsible for driving end-to-end (E2E) process improvements, optimizing customer journeys, and delivering high-impact change initiatives across the organization. The ideal candidate will bring expertise in process engineering, data analysis, and continuous improvement within the commercial banking sector.
Key Responsibilities:
- Lead E2E delivery of process improvement initiatives from initiation through implementation, including post go-live monitoring and project closure.
- Identify and implement enhancements to customer journeys and improve overall customer experience (CX).
- Apply Lean Six Sigma methodologies to analyse and optimize business processes.
- Manage and collaborate with third-party vendors to ensure successful delivery of projects.
- Conduct data analysis to support decision-making and provide critical, out-of-the-box solutions.
- Drive innovation and best practices across key banking areas including Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and Optimized Know Your Customer (OKYC).
- Collaborate with cross-functional teams to embed process improvements into business operations.
Key Requirements:
- Lean Six Sigma Black Belt or Senior Green Belt certification.
- Proven experience in commercial banking or financial services.
- Strong E2E delivery experience managing projects from initiation through to implementation and closure.
- Demonstrated experience improving customer journeys and enhancing customer experience.
- Excellent third-party vendor management skills.
- Solid background in process engineering with a focus on efficiency and quality improvement.
- Strong data analysis skills with the ability to think critically and creatively.
- Expertise in areas such as Mobile Onboarding, Holistic Servicing, electronic ID and Verification, and OKYC.
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Engineer (City of London)
✨Tip Number 1
Familiarise yourself with Lean Six Sigma methodologies, especially if you hold a Black Belt or Senior Green Belt certification. Be prepared to discuss specific projects where you've applied these techniques to drive process improvements and enhance customer experiences.
✨Tip Number 2
Research the latest trends in commercial banking, particularly around Mobile Onboarding and electronic ID verification. Being knowledgeable about current innovations will help you stand out during discussions and demonstrate your commitment to driving change.
✨Tip Number 3
Prepare examples of how you've successfully managed third-party vendors in past projects. Highlighting your collaboration skills and ability to ensure project success through effective vendor management can set you apart from other candidates.
✨Tip Number 4
Brush up on your data analysis skills and be ready to showcase how you've used data to support decision-making in previous roles. Providing concrete examples of how your analytical thinking led to impactful solutions will resonate well with the hiring team.
We think you need these skills to ace Process Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in process engineering and any relevant certifications, such as Lean Six Sigma. Emphasise your achievements in improving customer journeys and managing projects in the commercial banking sector.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about process improvement and how your skills align with the job requirements. Mention specific examples of past projects where you successfully implemented E2E improvements or enhanced customer experiences.
Showcase Data Analysis Skills: Since data analysis is crucial for this role, include examples in your application that demonstrate your ability to analyse data and derive actionable insights. Highlight any tools or methodologies you have used in previous roles.
Highlight Collaboration Experience: Discuss your experience working with cross-functional teams and third-party vendors. Provide examples of how you have successfully collaborated to deliver projects and drive process improvements in your previous roles.
How to prepare for a job interview at Albany Beck
✨Showcase Your Process Engineering Expertise
Be prepared to discuss your previous experience in process engineering, particularly within the commercial banking sector. Highlight specific projects where you successfully implemented process improvements and the methodologies you used, such as Lean Six Sigma.
✨Demonstrate Data Analysis Skills
Since data analysis is crucial for this role, come equipped with examples of how you've used data to drive decision-making. Be ready to explain your approach to analysing data and how it led to impactful changes in customer journeys.
✨Highlight Customer Experience Enhancements
Prepare to talk about your experience in improving customer journeys. Share specific instances where your initiatives led to enhanced customer experiences, and be ready to discuss the metrics you used to measure success.
✨Discuss Collaboration with Vendors
Vendor management is key in this role, so think of examples where you've successfully collaborated with third-party vendors. Explain how you ensured project delivery and what strategies you employed to maintain strong working relationships.
