At a Glance
- Tasks: Support consultants and clients, ensuring performance and engagement while identifying growth opportunities.
- Company: Albany Beck, a consultancy focused on tailored solutions in Financial Services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a dynamic team with a focus on continuous improvement and career growth.
- Why this job: Be a key player in enhancing consultant performance and client relationships.
- Qualifications: Experience in people management or client-facing roles, strong organisational skills.
The predicted salary is between 50000 - 65000 £ per year.
Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes.
Albany Beck is seeking a Delivery Support Manager to support the ongoing growth and success of our consultant base across key client accounts. This role is central to ensuring high levels of Consultant performance, engagement, and well-being, while also strengthening client relationships and identifying commercial growth opportunities. The successful candidate will act as a key interface between Consultants, Clients, and internal stakeholders, ensuring service excellence, effective communication, and alignment to Albany Beck’s strategic objectives. This role requires a balance of people management, client engagement, and commercial awareness, with a proactive approach to problem solving and continuous improvement.
Key Responsibilities- Manage an allocation of Consultants, conducting regular performance reviews, including monthly well-being and career conversations.
- Own and deliver the Albany Beck Performance Cycle for assigned Consultants.
- Manage the full probation lifecycle, including structured monthly 1:1 onboarding support.
- Handle disengagements and terminations in line with company processes.
- Run bi-weekly group catch-ups on client site to understand project progress, challenges, and opportunities.
- Conduct monthly client check-ins to review Consultant performance, address concerns, and identify development needs.
- Build and maintain strong relationships with client stakeholders to ensure a high standard of service delivery.
- Report key insights and updates to Delivery, Business Management, and Sales teams.
- Ensure internal systems and Consultant records are accurate and up to date.
- Support Account Managers with client engagement initiatives, including social events to enhance Consultant integration.
- Leverage Consultant relationships to identify opportunities for on-site client growth.
- Promote internal initiatives (e.g. Partnership Programme) to drive network-based business development.
- Gather commercial insights, leads, and referrals from Consultants and share with the Sales team.
- Support Sales with strengthening client relationships and facilitating new client introductions.
- Identify bench risks and proactively support redeployment opportunities.
- Collaborate with the Business Manager on ad hoc projects and strategic initiatives.
- Engage effectively with internal stakeholders including Delivery, HR, Finance, Sales, and Talent Acquisition.
- Proven experience in a people management, engagement, or client-facing role within a consultancy or professional services environment.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- High emotional intelligence with the ability to build and maintain strong relationships.
- Experience supporting performance management and development conversations.
- Ability to work under pressure while maintaining a high standard of service delivery.
- Strong stakeholder management and communication skills across all levels.
- Experience within Financial Services or consulting environments.
- Exposure to performance management frameworks and employee lifecycle processes.
- Project management experience or involvement in change initiatives.
- Proficiency in Microsoft Office tools including Excel, Word, and PowerPoint.
- Proactive, self-sufficient, and solutions-oriented.
- Strong interpersonal and relationship-building skills.
- Commercially aware with the ability to identify growth opportunities.
- Detail-oriented with a structured and organised approach to work.
- Positive attitude with a strong sense of ownership and accountability.
- Adaptable and resilient in a fast-paced environment.
Delivery Support Manager in London employer: Albany Beck
Albany Beck is an exceptional employer that fosters a collaborative and supportive work culture, particularly for the Delivery Support Manager role based in London. With a strong focus on employee well-being and professional growth, we offer tailored performance management and development opportunities, ensuring our team members thrive in their careers while contributing to meaningful client engagements. Our hybrid working model and commitment to continuous improvement create a dynamic environment where employees can excel and make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Support Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Albany Beck and understand their values and goals. Think about how your experience aligns with the Delivery Support Manager role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Delivery Support Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Support Manager. Highlight your experience in people management and client engagement, and don’t forget to sprinkle in some examples that show off your organisational skills and emotional intelligence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for Albany Beck. Share specific experiences that demonstrate your proactive approach and ability to build strong relationships, especially in consultancy or professional services.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of how you tackle challenges. We love candidates who can think on their feet and come up with solutions, so share a story or two about how you've navigated complex situations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Albany Beck
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Delivery Support Manager role. Familiarise yourself with Albany Beck's values and how they align with your own experiences. This will help you articulate why you're a great fit for the position.
✨Showcase Your People Skills
Since this role involves managing consultants and client relationships, be prepared to discuss your experience in people management. Share specific examples of how you've built strong relationships and handled performance reviews or difficult conversations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and emotional intelligence. Think of scenarios where you've successfully navigated challenges in a consultancy environment, and be ready to explain your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Albany Beck's approach to consultant engagement or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
