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- Tasks: Lead technology change initiatives and ensure smooth transitions in a dynamic insurance environment.
- Company: Join Albany Beck, a forward-thinking consultancy in the financial services sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact by driving change in a fast-paced, innovative industry.
- Qualifications: Experience in technology change management and strong communication skills required.
- Other info: Be part of a supportive team focused on continuous improvement and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.
We are looking for an experienced Change Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This will be to support the governance, execution, and continuous improvement of the Technology Change Management function within a Financial Services environment. Reporting into Service Delivery leadership, this role works cross-functionally across Architecture, Product, Engineering, QA, End User Computing (EUC), and Operations to ensure technology changes are delivered in a controlled, transparent, and low-risk manner. The role supports agile delivery while maintaining strong controls aligned to ITIL 4 Change Enablement, ISO/IEC 27001, and DORA operational resilience requirements.
Key Responsibilities
- Own and maintain Change Management policies, procedures, standards, and governance frameworks
- Design and continuously improve the strategic approach to managing technology change
- Coordinate interfaces between Change Management and related processes, including Release & Deployment and Service Asset & Configuration Management
- Assess change impact and organisational readiness to minimise operational and regulatory risk
- Chair and coordinate the Change Advisory Board (CAB), reviewing Requests for Change (RFCs), resource availability, risk, and readiness
- Manage the scheduling and coordination of approved changes into live IT services
- Conduct post-implementation reviews, including failed change analysis and Major Incident follow-ups
- Ensure change implementation plans and instructions are clearly understood by delivery teams
- Support training and communications activities related to change initiatives
- Ensure appropriate risk assessments, approvals, and audit evidence are captured and maintained
- Own and manage Change workflows within ServiceNow
- Drive continuous improvement through reporting, metrics, and process optimisation
- Act as a Change Management SME, advising senior stakeholders on best practice and improvements
Leadership & Delivery Responsibilities
- Demonstrate strong ownership, resilience, and adaptability in a changing environment
- Build effective relationships across Technology and Business stakeholders
- Contribute to the wider Service Delivery function as an active team member
- Ensure SLAs, OLAs, and KPIs are consistently met or exceeded
- Promote a culture of technology excellence, standardisation, and operational discipline
Key Skills & Experience
- Proven experience in Technology Change Management within complex, regulated environments
- Strong knowledge of ITIL 4 Change Enablement and operational risk controls
- Experience aligning change processes with ISO/IEC 27001 and DORA requirements
- Hands-on experience managing Change processes in ServiceNow
- Strong understanding of Agile delivery models and how to enable change within them
- Excellent stakeholder engagement, communication, and influencing skills
- Strong analytical and problem-solving capability with high attention to detail
- Comfortable operating in high-pressure environments with competing priorities
Desirable Experience
- Change management certifications (e.g. PROSCI / ADKAR)
- Experience supporting enterprise-scale technology or platform environments
- Exposure to audit, regulatory review, or operational resilience programmes
Change Manager in London employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and technology sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Albany Beck or similar companies.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand Albany Beck’s approach to Change Management and think of examples from your past experiences that align with their values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in ITIL 4 Change Enablement and Agile delivery can benefit Albany Beck. A confident, clear presentation of your experience can make all the difference in landing that Change Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s get the conversation started!
We think you need these skills to ace Change Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change Manager role. Highlight your experience in Technology Change Management and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you've driven change and improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Albany Beck
✨Know Your Change Management Inside Out
Make sure you brush up on your knowledge of ITIL 4 Change Enablement and how it aligns with ISO/IEC 27001 and DORA requirements. Be ready to discuss specific examples from your past experiences where you've successfully managed technology changes in complex environments.
✨Showcase Your Stakeholder Engagement Skills
Prepare to talk about how you've built effective relationships with both technology and business stakeholders. Think of a few scenarios where your communication and influencing skills made a significant impact on a project or change initiative.
✨Demonstrate Your Analytical Prowess
Be ready to showcase your analytical and problem-solving capabilities. You might be asked to analyse a hypothetical change scenario, so practice articulating your thought process and how you would assess risks and impacts.
✨Emphasise Continuous Improvement
Discuss how you've driven continuous improvement in previous roles. Prepare examples of metrics you've used to measure success and how you've optimised processes in change management. This will show that you're not just about managing change but also about enhancing the overall process.
