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- Tasks: Lead incident management and ensure rapid service restoration in a dynamic environment.
- Company: Join Albany Beck, a forward-thinking consultancy in the Financial Services sector.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Make a real impact by managing critical incidents and enhancing operational resilience.
- Qualifications: Experience in incident management and strong knowledge of ITIL v4 principles required.
- Other info: Be part of a supportive team focused on your personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.
We are looking for an experienced Incident Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This role will be to support the delivery and continuous improvement of IT Incident and Major Incident Management within a regulated Financial Services environment. This role is responsible for the end-to-end coordination of incidents that impact business services, ensuring rapid service restoration, clear stakeholder communication, and alignment with regulatory and operational resilience requirements. The Incident Manager will act as the central point of command during major incidents, working closely with Technology teams, business stakeholders, and third-party vendors.
Key Responsibilities:
- Own and maintain the Incident Management policy, procedures, standards, and workflows
- Act as the central command and escalation point during major incidents, coordinating multi-level IT support teams
- Lead major incident communications, providing clear, timely updates to senior stakeholders and impacted business areas
- Facilitate effective IT–business collaboration during incidents, ensuring impact, risk, and recovery decisions are clearly understood
- Ensure alignment with ITIL v4 Incident Management, ISO/IEC 27001 controls, and DORA operational resilience objectives
- Produce incident and major incident reports, including severity assessments and post-incident reviews
- Drive post-incident analysis and lessons learned, partnering with Problem Management to identify root causes and trends
- Own and manage Incident Management workflows within ServiceNow
- Monitor incident trends, SLAs, OLAs, and KPIs, driving continuous improvement initiatives
- Coordinate incident management interfaces with related processes, including Service Asset & Configuration Management
- Support audit, risk assessments, and regulatory evidence requirements
- Maintain strong engagement with internal Technology teams and external vendors
- Contribute to training, awareness, and adoption of incident management processes across the organisation
Key Skills & Experience:
- Proven experience as an Incident Manager within regulated Financial Services environments
- Strong knowledge of ITIL v4 Incident Management principles and best practices
- Experience coordinating and leading major incidents with senior business stakeholders
- Hands-on experience with enterprise service management tools, ideally ServiceNow
- Strong understanding of operational resilience, risk, and control frameworks
- Excellent stakeholder management and communication skills
- Ability to remain calm under pressure and manage high-severity incidents effectively
- Strong documentation skills with attention to detail
- ITIL v4 certification
- Experience working within ISO 27001 and/or DORA-aligned environments
- Experience supporting audit-driven or regulatory change initiatives
- Background in Service Delivery, Technology Operations, or Enterprise IT environments
Incident Manager employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Albany Beck or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common incident management scenarios. Think about how you would handle major incidents and communicate with stakeholders. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to tailor your approach! Research Albany Beck’s values and culture, and align your responses during interviews to show how you fit in. It’s all about making that connection!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Incident Manager role. Highlight your experience with ITIL v4 and any relevant regulatory frameworks like ISO 27001 or DORA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about incident management and how your background makes you a great fit for Albany Beck. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As an Incident Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly. Whether it's in your CV or cover letter, let us know how you've effectively communicated during major incidents.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Albany Beck
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v4 knowledge before the interview. Be ready to discuss how you've applied these principles in past roles, especially in regulated environments. This will show that you understand the framework and can effectively manage incidents.
✨Prepare for Major Incident Scenarios
Think of a few major incidents you've managed and be prepared to walk through them. Highlight your role, the challenges faced, and how you communicated with stakeholders. This will demonstrate your hands-on experience and ability to stay calm under pressure.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow, be ready to discuss specific workflows or reports you've created. If not, do some research on its functionalities related to incident management. Showing familiarity with the tool can give you an edge over other candidates.
✨Showcase Your Communication Skills
Since stakeholder communication is key in this role, prepare examples of how you've effectively communicated during incidents. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to lead major incident communications.
