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- Tasks: Lead software implementation projects and train users in the Salesforce ecosystem.
- Company: Join Albany Beck, a consultancy transforming financial services with tailored solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on training and user adoption.
- Why this job: Make a real impact by helping clients navigate complex challenges and achieve strategic goals.
- Qualifications: 5-8 years in software implementation, strong Salesforce knowledge, and excellent communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: London (Hybrid)
Engagement Type: Permanent
Company: Albany Beck
About Albany Beck
Albany Beck is a consultancy dedicated to delivering tailored talent and operational solutions to our clients across Financial Services and beyond. We partner with top-tier financial institutions to deliver expert consulting and transformation services. Our collaborative approach places experienced professionals in high-impact roles, helping our clients to navigate complex challenges and realise strategic outcomes.
Role Overview
This role focuses on supporting full-cycle software implementation within the Salesforce ecosystem, with a strong emphasis on training, user adoption, and successful delivery. The position requires working across business and technical teams to translate requirements, deliver training, and ensure smooth implementation and embedment of systems. The individual will act as a key operational point of contact during implementation phases, helping to resolve issues, drive engagement, and ensure effective communication across stakeholders.
Role Responsibilities
- Create clarity, structure, and momentum in ambiguous environments
- Communicate effectively with business stakeholders, technical teams, and executives
- Translate technical requirements for development teams and deliver training to business (end users)
- Develop training materials and deliver hands-on training sessions to stakeholders at all levels
- Act as the primary operational point of contact during implementation phases
- Manage and resolve issues, queries, and concerns related to implementations, ensuring timely resolution and clear communication
- Liaise with relevant business areas and teams to support successful delivery
- Support system adoption and embedment through effective training and engagement
- Use project tools such as Jira, Confluence, and MS Project Plan to support delivery
- Facilitate interactive learning sessions, manage discussions, and respond to stakeholder questions
Required Experience & Skills
- 5–8+ years’ experience in software implementation, training, delivery, system adoption, embedment, or similar roles
- Proven experience working on complex, multi-team implementations
- Proven experience delivering full-cycle software implementations, specifically within the Salesforce ecosystem
- Strong understanding of Salesforce functionality and platform capabilities
- Understanding of Salesforce configuration, including custom objects, workflows, security model, and data loading (advantageous)
- Knowledge of Salesforce Automotive Cloud, Marketing Cloud, and Service Cloud (advantageous)
- Exposure to Agentic AI (e.g. Salesforce Agentforce) (advantageous)
- Proficiency in project methodologies such as Agile and Waterfall
- Experience using tools such as Jira, Confluence, and MS Project Plan
- Strong analytical, problem-solving, and organisational skills
- Ability to develop and deliver training content tailored to business needs
- Strong interpersonal and facilitation skills, including:
- Clear and engaging communication and presentation
- Ability to simplify and explain complex concepts
- Ability to manage discussions and facilitate interactive learning sessions
Implementation Manager employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Albany Beck or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to software implementation and Salesforce. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past projects, especially those involving training and user adoption. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Implementation Manager. Highlight your experience with software implementation, especially within the Salesforce ecosystem, and showcase any relevant training or delivery skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Albany Beck. Mention specific experiences that align with the job description, like managing complex implementations or developing training materials.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your communication prowess in your application. Use clear, engaging language and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Albany Beck
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge before the interview. Understand its functionalities, especially around implementation and user adoption. Being able to discuss specific features or past experiences with Salesforce will show that you're not just familiar but also passionate about the platform.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating complex ideas in simple terms. Prepare examples of how you've effectively communicated with both technical teams and business users in the past. This will demonstrate your ability to bridge the gap between different groups.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle certain situations during an implementation. Think of past challenges you've faced and how you resolved them, focusing on your problem-solving and organisational skills.
✨Engage with Interactive Training Examples
Since training is a key part of the role, be ready to discuss how you've developed and delivered training materials in the past. You might even want to prepare a mini-presentation or outline of a training session to showcase your facilitation skills and ability to engage an audience.