Albany Beck is seeking an experienced Customer Insight & Enablement Manager to support a major customer transformation within a leading Financial Services organisation. Sitting within the Customer Intelligence & Enablement function, this hands‑on role spans business change, customer insight, survey transformation, and stakeholder engagement to drive customer‑centric decision‑making across the business.
The role will focus on migrating Qualtrics to a UK platform, coordinating survey triggers, and
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Senior Customer Insight & Enablement Lead – Transformation in England employer: Albany Beck
At Albany Beck, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London or Birmingham with a hybrid working model. Our commitment to your professional growth is evident through our focus on learning and development, ensuring that you have the tools and support needed to thrive in your role as Head of Data & Customer Intelligence. Join us to be part of a collaborative culture that values customer-centric thinking and drives meaningful change within the Financial Services sector.
