Albany Beck is seeking an experienced Customer Insight & Enablement Manager to support a major customer transformation within a leading Financial Services organisation.
Role spans business change, customer insight, survey transformation, and stakeholder engagement, focusing on migrating Qualtrics to a UK platform and developing the Closed Feedback Loop strategy to drive customer-centric decisions.
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Customer Insight & Enablement Lead — Transformation employer: Albany Beck
At Albany Beck, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London or Birmingham with a hybrid working model. Our commitment to your professional growth is evident through our focus on learning and development, ensuring that you have the tools and support needed to thrive in your role as Head of Data & Customer Intelligence. Join us to be part of a collaborative culture that values customer-centric thinking and drives meaningful change within the Financial Services sector.
