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- Tasks: Lead technology change initiatives and ensure smooth delivery in a dynamic environment.
- Company: Join Albany Beck, a forward-thinking consultancy in the Financial Services sector.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in technology change management while developing your career.
- Qualifications: Experience in technology change management and strong stakeholder engagement skills.
- Other info: Be part of a culture that values learning and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Change Manager – Technology Change & Service Delivery - Insurance Engagement: Permanent (Immediate Start) Location: London (Hybrid) Company: Albany Beck
About Albany Beck
Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.
Role Overview
We are looking for an experienced Change Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This will be to support the governance, execution, and continuous improvement of the Technology Change Management function within a Financial Services environment. Reporting into Service Delivery leadership, this role works cross-functionally across Architecture, Product, Engineering, QA, End User Computing (EUC), and Operations to ensure technology changes are delivered in a controlled, transparent, and low-risk manner. The role supports agile delivery while maintaining strong controls aligned to ITIL 4 Change Enablement, ISO/IEC 27001, and DORA operational resilience requirements.
Key Responsibilities
- Own and maintain Change Management policies, procedures, standards, and governance frameworks
- Design and continuously improve the strategic approach to managing technology change
- Coordinate interfaces between Change Management and related processes, including Release & Deployment and Service Asset & Configuration Management
- Assess change impact and organisational readiness to minimise operational and regulatory risk
- Chair and coordinate the Change Advisory Board (CAB), reviewing Requests for Change (RFCs), resource availability, risk, and readiness
- Manage the scheduling and coordination of approved changes into live IT services
- Conduct post-implementation reviews, including failed change analysis and Major Incident follow-ups
- Ensure change implementation plans and instructions are clearly understood by delivery teams
- Support training and communications activities related to change initiatives
- Ensure appropriate risk assessments, approvals, and audit evidence are captured and maintained
- Own and manage Change workflows within ServiceNow
- Drive continuous improvement through reporting, metrics, and process optimisation
- Act as a Change Management SME, advising senior stakeholders on best practice and improvements
Leadership & Delivery Responsibilities
- Demonstrate strong ownership, resilience, and adaptability in a changing environment
- Build effective relationships across Technology and Business stakeholders
- Contribute to the wider Service Delivery function as an active team member
- Ensure SLAs, OLAs, and KPIs are consistently met or exceeded
- Promote a culture of technology excellence, standardisation, and operational discipline
Key Skills & Experience
- Proven experience in Technology Change Management within complex, regulated environments
- Strong knowledge of ITIL 4 Change Enablement and operational risk controls
- Experience aligning change processes with ISO/IEC 27001 and DORA requirements
- Hands-on experience managing Change processes in ServiceNow
- Strong understanding of Agile delivery models and how to enable change within them
- Excellent stakeholder engagement, communication, and influencing skills
- Strong analytical and problem-solving capability with high attention to detail
- Comfortable operating in high-pressure environments with competing priorities
- Change management certifications (e.g. PROSCI / ADKAR)
- Experience supporting enterprise-scale technology or platform environments
- Exposure to audit, regulatory review, or operational resilience programmes
Change Manager employer: Albany Beck
Contact Detail:
Albany Beck Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, or even hit up LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not be advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've successfully managed change in past roles. This is your moment to shine and show them why you're the perfect fit for their team.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with Albany Beck's values and needs. Research their projects and challenges, and come prepared with ideas on how you can contribute to their success.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Albany Beck and being part of our exciting journey.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Change Manager role. Highlight your experience in Technology Change Management and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with ITIL 4 and Agile delivery models.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve driven change and improved processes.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with Albany Beck!
How to prepare for a job interview at Albany Beck
✨Know Your Change Management Frameworks
Familiarise yourself with ITIL 4 Change Enablement and how it applies to the role. Be ready to discuss your experience with change management policies and procedures, and how you've implemented them in past roles.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've effectively engaged with stakeholders in previous projects. Highlight your communication and influencing skills, as these will be crucial in a cross-functional environment like Albany Beck.
✨Demonstrate Your Analytical Skills
Be prepared to discuss specific instances where you've used your analytical skills to assess change impact or manage risks. This could include examples of post-implementation reviews or failed change analyses you've conducted.
✨Emphasise Continuous Improvement
Talk about how you've driven continuous improvement in your previous roles. Share metrics or outcomes that demonstrate your ability to optimise processes and enhance service delivery, aligning with Albany Beck's commitment to transformative solutions.
