Albany Beck is seeking an experienced Customer Insight & Enablement Manager to drive a major customer transformation for a leading Financial Services client. This hands-on role covers business readiness, customer insight, and survey transformation, including migrating Qualtrics to a UK platform and enhancing the customer feedback loop.
The role emphasizes shaping customer-centric decision-making, managing multiple priorities, and partnering with stakeholders across Customer, Change and
#J-18808-Ljbffr
Strategic Customer Insight & Enablement Lead in Birmingham employer: Albany Beck
At Albany Beck, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London or Birmingham with a hybrid working model. Our commitment to your professional growth is evident through our focus on learning and development, ensuring that you have the tools and support needed to thrive in your role as Head of Data & Customer Intelligence. Join us to be part of a collaborative culture that values customer-centric thinking and drives meaningful change within the Financial Services sector.
